Natasha Parker
Whitsett,NC
Summary
By having 20 years of customer service, I have learned to adapt to any situation that comes my way. I am looking for a career that will allow me to grow and develop my knowledge and skills in the medical field.
Results-driven Provider Services Representative capable of completing tasks with high productivity and efficiency. Specialize in communication, problem-solving, and data management skills which are crucial for navigating complex provider networks and ensuring service excellence. Excel in teamwork, adaptability, and customer service, leveraging these soft skills to enhance interactions with providers and support organizational objectives.
Overview
26
26
years of professional experience
Work History
Provider Services Representative
United Healthcare
Greensboro, NC
08.2022 - Current
- Delivered exceptional customer service to every provider by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved provider inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Currently collaborating with Jamie Leeper Director of program on a project focusing on research discrepancies in Salesforce data
- Our objective is to identify and address any inconsistencies that may affect our sales processes and reporting accuracy
Customer Service Senior Rep
United Healthcare
Greensboro, NC
11.2020 - 08.2022
- Took inbound calls from providers & members who have questions regarding dental benefits & claims
- Answered questions regarding Medicare & Medicaid plans
- Resolved customer service issues using company processes and policies and provided updates to customers
- Assisted new hires in training regarding dental benefits, claims and Skygen
- Aided trainers in conducting coaching, audits & leading instruction in new hire classes
- Trained in navigation of facets claims for members and providers
Customer Service Rep
Debbie's Staffing/Hanes Brand Inc
Winston Salem, NC
08.2019 - 12.2019
- Take inbound calls helping customers process orders from the website
- Respond to the customers inquiries by way of chat or email regarding orders & products
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
Member Contact Center Specialist
Truliant Federal Credit Union
Winston Salem, NC
04.2018 - 12.2018
- Assisted members by answering questions, responding to inquiries and handling telephone requests
- Assisted and resolve any account inquiries or account issues members may have
Customer Equipment Service Rep
Pepsi Beverage Company
Winston Salem, NC
09.2011 - 04.2013
- Took inbound calls from customer for service request on their equipment
- Resolved issues efficiently and enhanced customer satisfaction ratings
- Dispatched technicians to customer locations to service equipment
Customer Service Rep
KGB USA
McLeansville, NC
01.2009 - 07.2011
- Answered inbound calls, searching for customer request
- Transferred calls to appropriately as needed depending on customers need
- Mentored agents assisting with their performance improvement plan
Collections Specialist
Allied Interstate
Winston Salem, NC
02.2007 - 05.2007
- Counseled debtors on payment options and arranged installment agreements
- Processed payments and applied to customer balances
- Handled outbound and inbound calls daily with goal of collecting owed debt
Telemarketing/Customer Service Rep for RJ Reynolds
Bellomy Research
Winston Salem, NC
04.1999 - 02.2007
- Handled both inbound & outbound calls
- Added customers to a mail list for coupon specials
- Processed customers with new accounts
- Provide customers with tech support for our website
Education
Medical Administrative -
Bryant & Stratton
Buffalo, NY08.2025
High School Diploma -
Robert B Glenn High School
Kernersville, NC06.1996
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Clearing house
- Salesforce
- Creative Problem Solving
- Microsoft Office Suite
- Facets
- Strong interpersonal skills
Timeline
Provider Services Representative
United Healthcare
08.2022 - Current
Customer Service Senior Rep
United Healthcare
11.2020 - 08.2022
Customer Service Rep
Debbie's Staffing/Hanes Brand Inc
08.2019 - 12.2019
Member Contact Center Specialist
Truliant Federal Credit Union
04.2018 - 12.2018
Customer Equipment Service Rep
Pepsi Beverage Company
09.2011 - 04.2013
Customer Service Rep
KGB USA
01.2009 - 07.2011
Collections Specialist
Allied Interstate
02.2007 - 05.2007
Telemarketing/Customer Service Rep for RJ Reynolds
Bellomy Research
04.1999 - 02.2007
Medical Administrative -
Bryant & Stratton
High School Diploma -
Robert B Glenn High School