Natasha Peasley
Rockport,Me
Summary
5+ years in Customer Service Hardworking, dedicated, and motivated to maintain customer satisfaction
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
12
12
years of professional experience
Work History
Janitor
Flagship Cinemas
07.2024 - Current
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained lobby, hallway, bathrooms, and theater cleanliness using various sanitation practices.
Production
Bixby Chocolate Co.
12.2022 - 06.2024
- Enrobing
- Maintaining Clean and orderly surroundings while adhering to Gluten Free and Kosher guidelines
- Packaged products to be ready to ship whether in boxes or various bags
- Working with other production team associates as a team to make base for bars and bites
- Tempered chocolate and maintained appropriate machine controls while enrobing
- Made various products including: drinking chocolate, Bites, Bars, Needhams, Pops, Bark (peppermint, almond & Coconut, and Valentines), caramels, toffee, and various chocolate covered nuts and espresso beans
Office Administrator
Superior Restoration Services
02.2022 - 11.2022
- AP/AR billing and payments into QuickBooks
- Filing bills, invoices, and misc
- Information as needed
- Incoming and outgoing correspondence by email, mails, and telephone
- Keep Track of rugs being brought in and going out for cleaning
- Lifting up to 50lbs
- Scheduling jobs- write up work orders, coordinate schedules and ferry service for Island jobs
- Inputting timecards in for payroll
- Quote prices for carpet and upholstery cleaning
- Maintaining orderly surroundings including cleaning employee bathroom and office
- Lock up at night
- Make sure everything is shut down; lights off, cabinets locked, and buildings are coded
- Created a step-by-step procedure book of how to input bills based on company and type
Production
Bixby Chocolate Co.
09.2020 - 02.2022
- Enrobing
- Maintaining Clean and orderly surroundings while adhering to Gluten Free and Kosher guidelines
- Packaged products to be ready to ship whether in boxes or various bags
- Working with other production team associates as a team to make base for bars and bites
- Tempered chocolate and maintained appropriate machine controls while enrobing
- Made various products including: drinking chocolate, Bites, Bars, Needhams, Pops, Bark (peppermint, almond & Coconut, and Valentines), caramels, toffee, and various chocolate covered nuts and espresso beans
Buyer/Department Head
Good Tern Coop
09.2019 - 09.2020
- Working with Cash register and handling transactions
- Maintaining Clean and orderly surroundings
- Maintaining rotation of products in my department
- Ordering for meat, cheese, and bread sections
- Keeping track of inventory
- Properly tracking loss of product due to expiration date
- Continued communication with Farmers and companies through Phone or emails
- Pricing Products based on Co-op margins
- Handling special orders from customers with continued communication
Production
Bixby Chocolate Co.
10.2018 - 09.2019
- Enrobing
- Maintaining Clean and orderly surroundings while adhering to Gluten Free and Kosher guidelines
- Packaged products to be ready to ship whether in boxes or various bags
- Working with other production team associates as a team to make base for bars and bites
- Tempered chocolate and maintained appropriate machine controls while enrobing
- Made various products including: drinking chocolate, Bites, Bars, Needhams, Pops, Bark (peppermint, almond & Coconut, and Valentines), caramels, toffee, and various chocolate covered nuts and espresso beans
Pharmacy Technician
Wal-Mart Pharmacy
08.2015 - 06.2018
- Dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacist
- Use the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing
- Research and resolve dosage conflicts, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty
- Worked alongside licensed pharmacists to provide excellent service within high-volume setting
- Efficiently answer multi-line phone system and process high volume of orders from doctors and nurse as well as customer refills
- Helped maintain a clean and organized environment for accurate and healthy customer service
Customer Service (Delivery Driver / Insider)
Dominos
02.2015 - 07.2015
- Answering phones/ Take orders as well as payment
- Food Prep
- Maintain clean and orderly surroundings
- Delivering orders within timely manner
- Works with Cash register and handling transactions
Customer Service Representative
Boston Financial Data Services
11.2014 - 02.2015
- Answering telephone calls
- Processing redemptions/purchases
- Literature/form requests
- Fund/account specific questions
- Emails and correspondence when applicable
- Individual account research, account maintenance
Accounting Associate
Wal-Mart
08.2012 - 01.2014
- Processing check, cash and WIC transactions
- Balancing cash fund
- Finalizing all Electronic Media as well as pulls
- Preparing all Deposits and give to armored carrier
- Make change orders for next business day based on need and what is available
- Review and file daily paperwork
- Researching long/shorts in registers
- Prepare all Reset bags for next day
- Daily emails to Management and AP in regards to summary of long/shorts, Audits, and any other issues on the front end
- Bill pay when applicable/ monthly vendor payments
- Answer customer calls and research disputes
Education
B.A. - Business Management
Southern New Hampshire University
12-2026
B.A. - Photography and Media Arts
Chester College of New England
Chester, NH05.2008
Skills
- Customer service-focused
- General ledger entries
- Verbal and written communication
- Quickbooks
- Microsoft Excel expertise
- Accounts payable and receivable
- Commercial and residential cleaning
Timeline
Janitor
Flagship Cinemas
07.2024 - Current
Production
Bixby Chocolate Co.
12.2022 - 06.2024
Office Administrator
Superior Restoration Services
02.2022 - 11.2022
Production
Bixby Chocolate Co.
09.2020 - 02.2022
Buyer/Department Head
Good Tern Coop
09.2019 - 09.2020
Production
Bixby Chocolate Co.
10.2018 - 09.2019
Pharmacy Technician
Wal-Mart Pharmacy
08.2015 - 06.2018
Customer Service (Delivery Driver / Insider)
Dominos
02.2015 - 07.2015
Customer Service Representative
Boston Financial Data Services
11.2014 - 02.2015
Accounting Associate
Wal-Mart
08.2012 - 01.2014
B.A. - Photography and Media Arts
Chester College of New England
B.A. - Business Management
Southern New Hampshire University
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