Hi, I’m
Natasha Presley
Noel,MO
Summary
Dedicated behavioral advocate with a strong background in trauma-informed care and individualized support planning. Expertise in collaborating with multidisciplinary teams to enhance client outcomes and empower families, ensuring holistic care in challenging situations. Passionate about culturally responsive practices and navigating complex systems to champion client needs.
Overview
10
years of professional experience
Work History
CSS - Community Support ServicesJoplin
Behavioral Advocate
03.2023 - 02.2024
Job overview
- Facilitated navigation of behavioral health challenges for children and families using trauma-informed approaches
- Developed individualized behavior support plans tailored to each client’s unique needs, including neurodivergent learners
- Executed crisis de-escalation techniques to ensure safety and enhance emotional regulation
- Collaborated with multidisciplinary teams including therapists, educators, and case managers to ensure holistic care
- Championed client needs across educational, healthcare, and social service systems
- Collaborated with healthcare professionals to develop personalized care plans.
- Maintained thorough documentation, progress reports, and case notes in compliance with organizational standards
Freeman Business ServicesJoplin
Insurance Specialist
05.2022 - 11.2023
Job overview
- Guided clients in understanding insurance coverage options and benefits, enhancing their decision-making process.
- Analyzed insurance claims for compliance with policies and regulations, ensuring adherence to industry standards.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Coordinated client communications to address inquiries and resolve issues promptly, improving client satisfaction.
- Maintained accurate records of client interactions and policy changes in systems.
Mercy HealthcareJoplin
Medical Assistant
03.2022 - 03.2023
Job overview
- Conducted patient intake assessments, recorded vital signs, and documented findings in electronic health records (EHR) with precision and accuracy
- Assisted providers with clinical procedures, prioritizing patient comfort and safety
- Delivered compassionate patient education on treatment plans, medications, and preventive care
- Coordinated care among patients, physicians, and specialists to ensure seamless service delivery
- Coordinated specialist referrals and managed follow-up appointments to enhance patient continuity of care.
- Served diverse patient populations with cultural sensitivity and empathetic communication
- Prepared examination rooms and ensured proper sterilization of instruments.
Dollar GeneralNoel
Assistant Manager
06.2018 - 03.2020
Job overview
- Stepped into full management responsibilities during manager absences, demonstrating reliability and adaptability
- Trained and supervised staff, providing coaching and feedback to improve performance and morale
- Supported store manager in overseeing daily operations, enhancing sales performance and team coordination
- Resolved customer service escalations through effective communication and problem-solving
- Assisted with merchandising, inventory control, and loss prevention strategies to maintain store standards
Sonic Drive-InGravette
Manager
02.2009 - 04.2011
Job overview
- Directed daily restaurant operations including staffing, scheduling, inventory management, and quality control
- Oversaw cash handling, financial reporting, and budget management, aligning financial practices with operational goals
- Supervised, trained, and mentored team of employees, creating a positive and productive work environment that enhanced team cohesion
- Managed conflict resolution among staff and addressed customer concerns with professionalism and empathy
- Ensured compliance with health, safety, and company standards, contributing to high levels of customer satisfaction
Education
Bryan University
Associate of Arts
06-2026
University Overview
- Relevant coursework: Composition I, general education core
- Currently completing associate’s degree with plans to pursue a BSW at Western New Mexico University beginning Fall 2026
Skills
- Trauma-Informed Care
- Crisis De-escalation
- Behavioral planning
- Patient/Client Advocacy
- Neurodivergent Support Strategies
- Education planning
- Team leadership
- Staff development
- Electronic Health Records (EHR)
- Multidisciplinary Team Collaboration
- Conflict Resolution
- Empathetic Communication
Volunteer And Community Engagement
- Actively preparing to volunteer with crisis intervention and crisis line services.
- Engaged in Noel, Missouri community events and local library programs supporting family education.
- Committed to family and community empowerment through education, outreach, and advocacy.
Homeschool Educator And Family Advocate - Responsibilities
- Design and implement individualized, developmentally appropriate curricula for three children (ages 5, 8, and 11).
- Create ADHD-friendly learning routines incorporating structured breaks, movement integration, and visual/color-coded organizational systems.
- Develop behavioral tracking and positive reinforcement systems including star charts and progress monitoring tools.
- Adapt instructional strategies for diverse learning styles, with emphasis on neurodivergent learners.
- Manage multi-age classroom dynamics, facilitating smooth daily transitions and inclusive learning environments.
- Plan balanced, specialized (gluten-free) nutrition to support family health and well-being.
- Build independent living skills and emotional regulation strategies to foster long-term resilience in children.
Timeline
Behavioral Advocate
CSS - Community Support Services
03.2023 - 02.2024
Insurance Specialist
Freeman Business Services
05.2022 - 11.2023
Medical Assistant
Mercy Healthcare
03.2022 - 03.2023
Assistant Manager
Dollar General
06.2018 - 03.2020
Manager
Sonic Drive-In
02.2009 - 04.2011
Bryan University
Associate of Arts