Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Raney

Humble,TX

Summary

Driven professional with a proven track record at Speed Queen Laundry, adept in customer relations and problem-solving abilities. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolutions and critical thinking. Skilled in data entry and multitasking, consistently meeting deadlines and exceeding customer satisfaction goals. Demonstrates a strong commitment to safety and efficiency as evidenced in warehouse management.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Speed Queen Laundry
Houston, TX
02.2022 - 09.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Warehouse Worker

Fed Ex Ground
Houston, TX
01.2020 - 01.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as Number pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Education

Bachelor Of Business - Business Administration And Management

HCC
Houston Tx

Basic Studies -

Forest Brook High School
Houston Tx
05.1996

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Money handling abilities
  • Time Management
  • Attention to Detail
  • Multitasking

Timeline

Customer Service Representative

Speed Queen Laundry
02.2022 - 09.2024

Warehouse Worker

Fed Ex Ground
01.2020 - 01.2022

Bachelor Of Business - Business Administration And Management

HCC

Basic Studies -

Forest Brook High School
Natasha Raney