Natasha Rollings
Westminster,SC
Summary
Results-oriented Shift Manager skilled in enhancing operational efficiency and customer satisfaction. Led teams to streamline workflows and manage inventory, ensuring compliance with health and safety regulations. Proven ability to maintain cost control while adapting to fast-paced environments. Eager to leverage strong organizational and time management skills to contribute to company growth.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Shift Manager
Mcdonalds
Seneca, SC
08.2025 - 07.2026
- Optimized staff workflow by coordinating shift schedules, enhancing overall team efficiency.
- Supervised team members during peak hours to ensure operational efficiency.
- Conducted daily briefings to align team goals for effective shift performance.
- Trained new employees on customer service and food handling protocols.
- Resolved customer complaints promptly, contributing to improved customer satisfaction.
- Streamlined inventory management to prevent shortages, ensuring consistent availability of supplies.
- Managed inventory levels, ensuring timely supply restocking.
- Monitored food safety practices to comply with health regulations consistently.
Call Center Agent, Inbound Sales
MAP Communications
Seneca, SC
09.2024 - 05.2025
- Managed inbound calls to assist customers with product inquiries.
- Provided customer service support for incoming calls and emails from customers.
- Engaged with customers to gather information, clarify concerns, and effectively diffuse anger.
- Interpreted customer needs accurately based on verbal cues during conversations.
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
- Documented call outcomes to facilitate performance evaluations and improve service quality.
- Maintained detailed records of client conversations in computer databases to ensure accurate follow-up.
Education
GED -
Seneac High School
Seneca SC09-2000
Associate of Arts - Accounting
Strayer University
Greenville, SC07-2026
Skills
- Food safety practices
- Health regulations
- Inventory management
- Performance tracking
- Quality assurance
- Shift leadership
- Team leadership
- Delegating work
- Customer service
- Cash handling
- Financial accuracy
Certification
- ServSafe Certification
- Certificate of Completion of The Managers Office
- Certificate of Completion of Putting It All Together
- Certificate of Completion of Leadership Transitioning
Timeline
Shift Manager
Mcdonalds
08.2025 - 07.2026
Call Center Agent, Inbound Sales
MAP Communications
09.2024 - 05.2025
GED -
Seneac High School
Associate of Arts - Accounting
Strayer University