Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Rookwood

Dallas,TX

Summary

Experienced Professional optimizing productivity, efficiency and service quality across various environments offering 10+ years of experience assisting and tending to the community . Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

14
14
years of professional experience

Work History

Appointment Coordinator Lead

Rochester Regional Health System
12.2023 - Current
  • Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
  • Enhanced patient satisfaction by promptly addressing concerns and providing clear information on appointment details.
  • Assisted with new hire processing and existing training programs.
  • Led team by answering complex questions and mentoring 1x1.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on proper workflow and assigned duties.

Access Associate

Rochester Regional Health System
09.2022 - 12.2023
  • Enhanced patient experience by providing timely and efficient registration services.
  • Streamlined appointment scheduling processes for increased patient satisfaction.
  • Ensured accurate patient information, maintaining a high degree of data integrity within the system.
  • Collaborated with clinical staff to coordinate care and address patient needs effectively.

Front Desk Receptionist

Riverview Rehab And Health Center
10.2015 - 07.2019


  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • provided residents with their monthly SSI earnings
  • Retrieved, distributed and sent mail/packages with USPS, FedEx etc.
  • Create Power Points to visualize daily activities through facility

Price Change Team Member

Target
08.2010 - 10.2015
  • Enhanced pricing accuracy by diligently monitoring and updating price changes on a daily basis.
  • Boosted sales performance by collaborating with the merchandising team to implement effective promotional strategies.
  • Minimized pricing errors by conducting regular audits of product prices and shelf labels.
  • Streamlined price change processes, working closely with inventory management to ensure accurate stock levels.

Education

High School Diploma -

Parkville High School & Center For Math/Science
Baltimore, MD

Skills

  • EPIC Care Connect Hyperdrive
  • Genesys
  • Call center experience
  • Appointment Scheduling
  • Quality monitoring

Timeline

Appointment Coordinator Lead

Rochester Regional Health System
12.2023 - Current

Access Associate

Rochester Regional Health System
09.2022 - 12.2023

Front Desk Receptionist

Riverview Rehab And Health Center
10.2015 - 07.2019

Price Change Team Member

Target
08.2010 - 10.2015

High School Diploma -

Parkville High School & Center For Math/Science

Similar Profiles

CREATE PROFILE
Natasha Rookwood