Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natasha Roy

Columbia,MS

Summary

Dedicated professional with 26 years of experience in compliance, customer service, and team leadership seeking a role as a Clinical Research Associate. Skilled in meticulous documentation, case monitoring, and maintaining high standards in patient data management. Proficient in analyzing accrual trends and preparing accurate Case Report Forms.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Concentrix
Cincinnati, OH
12.2022 - 01.2024
  • Managed policy transactions including changes, renewals, and cancellations, ensuring accuracy and adherence to regulatory standards.

Licensed Insurance Agent

Allstate Corp.
Northfield, IL
09.2021 - 12.2022
  • Maintained strict adherence to legal and regulatory standards in the insurance industry, ensuring all transactions and documentation, including policy amendments and claim processing, were executed with precision and in compliance with pertinent laws.

Medicaid Specialist

Mississippi Division Of Medicaid
Columbia, MS
05.2021 - 09.2021
  • Delivered expert guidance to caseworkers, ensuring accurate resolution of intricate Medicaid cases.

Credit and Loan Specialist

Regions Bank
Cordova, IN
11.2014 - 01.2021
  • Conducted thorough financial evaluations to determine loan eligibility, considering credit availability and employment status.

Supervisor

Bankplus
Madison, MS
04.2003 - 03.2013
  • Managed a team, ensuring streamlined daily operations and adherence to high standards of accuracy and efficiency.

Supervisor

Trustmark Bank
Jackson, MS
05.1995 - 04.2003
  • Resolved customer issues effectively, ensuring satisfactory management of inquiries related to savings, checking, and credit accounts.

Education

Bachelor of Science, Criminal Justice - Juvenile Counseling/Law Enforcement

Jackson State University
Jackson, MS
05.2014

Skills

  • Client Retention
  • Policy Adjustment Knowledge
  • Marketing Initiatives
  • Client Service
  • Policy Renewals
  • CRM Software
  • Customer Service
  • Client Relations
  • Account Management
  • Customer Follow-Up
  • Regulatory Compliance
  • Abstracting
  • Quality Checks
  • Interim Monitoring
  • Data Entry

Certification

Property and Casualty Insurance License

Timeline

Licensed Insurance Agent

Concentrix
12.2022 - 01.2024

Licensed Insurance Agent

Allstate Corp.
09.2021 - 12.2022

Medicaid Specialist

Mississippi Division Of Medicaid
05.2021 - 09.2021

Credit and Loan Specialist

Regions Bank
11.2014 - 01.2021

Supervisor

Bankplus
04.2003 - 03.2013

Supervisor

Trustmark Bank
05.1995 - 04.2003

Bachelor of Science, Criminal Justice - Juvenile Counseling/Law Enforcement

Jackson State University
Natasha Roy