Natasha Smith
Orlando,FL
Summary
Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
10
10
years of professional experience
Work History
Branch Manager
Woodforest National Bank
Columbus
07.2024 - Current
- Led branch operations to ensure compliance with banking regulations and policies.
- Managed staff scheduling to optimize customer service and operational efficiency.
- Trained employees on banking products, services, and sales techniques for enhanced performance.
- Conducted performance reviews to guide employee development and improve team morale.
- Coordinated audits and assessments to identify areas for process improvement and risk management.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Participated in community events to promote brand awareness.
- Led branch sales team to achieve monthly sales targets consistently.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Retail Banker II
Woodforest National Bank
Franklin
02.2024 - 07.2024
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services available.
- Managed cash transactions efficiently and accurately in high-volume settings.
- Conducted account openings, closings, and maintenance tasks diligently.
- Maintained compliance with banking regulations and internal policies consistently.
Salesperson
Waffle House
Columbus
04.2022 - 01.2024
- Cash handling
- Fast Paced dining
- Customer Service
- Money Handling
Night Manager
Arby’s
Edinburgh
08.2020 - 04.2022
- Managed inventory levels and restocked supplies for efficient service.
- Trained staff on food safety protocols and customer service standards.
- Coordinated employee schedules to maintain adequate coverage during shifts.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Conducted nightly cash handling procedures and reconciled sales reports.
Shift Supervisor/RX
CVS Pharmacy
Scottsburg
12.2018 - 08.2019
- Managed inventory levels to maintain stock of medications and supplies.
- Coordinated workflow to optimize prescription processing and delivery times.
- Collaborated with healthcare providers to clarify prescriptions and resolve issues.
- Resolved customer complaints in a timely manner.
- Performed opening and closing duties, including cash reconciliation.
- Assisted customers with prescription orders by verifying information related to insurance coverage and dosage amounts.
- Prepared medications based on physician orders.
- Maintained confidential financial and patient information to reduce risk of data breaches.
Assistant Manager
Dollar General
Scottsburg
09.2017 - 12.2018
- Assisted in managing daily store operations and staff scheduling.
- Coordinated merchandise displays to enhance customer engagement and sales.
- Trained new employees on company policies and customer service standards.
- Monitored inventory levels and organized restocking processes effectively.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
21st Amendment
Fishers
11.2015 - 09.2017
- Reviewed sales reports to identify trends and improve product selection.
- Facilitated communication between store management and team members efficiently.
- Implemented promotional strategies to drive store traffic during peak periods.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certificate - Microsoft Excel
Ivy Tech
Columbus, IN 05.2024 - 05/2024
Liberty Christian Academy
Seymour, INSkills
- Staff training
- Performance evaluation
- Sales leadership
- Customer relationship management
- Community engagement
- Conflict resolution
- Shift scheduling
- Cash handling expertise
- Interviewing and hiring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
Woodforest National Bank
07.2024 - Current
Certificate - Microsoft Excel
Ivy Tech
05.2024 - 05/2024
Retail Banker II
Woodforest National Bank
02.2024 - 07.2024
Salesperson
Waffle House
04.2022 - 01.2024
Night Manager
Arby’s
08.2020 - 04.2022
Shift Supervisor/RX
CVS Pharmacy
12.2018 - 08.2019
Assistant Manager
Dollar General
09.2017 - 12.2018
Assistant Manager
21st Amendment
11.2015 - 09.2017
Liberty Christian Academy