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Natasha Strong
Cookeville,TN
Overview
19
19
years of professional experience
Work History
Bank Teller
First Horizon Bank
Cookeville, TN
10.2021 - Current
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers with account inquiries, providing tailored solutions and support.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Benk Teller
One Bank of Tennessee
Cookeville, TN
09.2020 - 09.2021
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted customers with account inquiries, enhancing overall client satisfaction and loyalty.
- Maintained cash drawer integrity, reconciling discrepancies promptly to uphold financial accuracy.
Assistant Manager
Academy Sports and Outdoors
Cookeville, TN
11.2015 - 01.2020
- Contributed to company budget savings of $750,000 in 2016.
- Managed a team of 20 employees and contributed to the lowest employee turnover in the DC (2018).
- Ensured unit inventory was completed correctly and shipped in a timely manner.
Assistant Store Manager
Old Navy
Cookeville, TN
07.2012 - 11.2015
- Surpassed store goals and consistently increased store revenue by enforcing company policies.
- Decreased unnecessary labor costs by accurately managing/tracking payroll and reducing overtime.
- Mitigated shrinkage by working with the inventory team to streamline inventory management.
Assistant Store Manager
TJ Maxx
Cookeville, TN
10.2011 - 07.2012
- Coordinated sales strategies, trained staff, and assisted with planogram implementation.
- Increased profit margins, reduced costs, and trained employees to improve customer satisfaction.
Area Sales Manager
Belk
Cookeville, TN
12.2006 - 10.2011
- Managed area operations, coordinated inventory, and provided staff leadership for a high volume store.
- Increased sales by 11.6% YoY and achieved numerous awards recognizing outstanding performance.
- Improved team productivity by accurately identifying employee strengths, aligning responsibilities with talents, and cultivating high potential employees into successful department leaders.
Education
Bachelor’s Degree - Business Administration
Tennessee Tech University
Cookeville, TN12-2007
Skills
- Operations Management
- Payroll Analysis & Tracking
- Safety & Compliance
- Human Resource Strategies
- Store Budget Planning
- Inventory Management
- Staff Training & Leadership
- Merchandising Strategies
- Customer service
- Quickbooks
- Payroll processing
- Management scheduling and time records
Accomplishments
Secured 70 accounts from Cookeville Regional Medical Center, helping our branch hit this year’s goal.
My team and I won multiple sales contests at Belk by making sure our customers knew about new product arrivals and department sales.
I achieved the lowest turnover at Academy Sport and Distribution thanks to an outstanding Operations Manager who supported and valued both my suggestions and those of the employees.
Relevant Qualifications
Proficient with current Microsoft Office applications. Possess excellent customer service, written and verbal communication skills. Talented Management Professional with proven success in leveraging team building, workforce development, and human resources best practices to continuously increase revenue and productivity. Consistently achieves goals by deploying solid staff management and operations strategies while promoting a company culture driven toward excellence.
Timeline
Bank Teller
First Horizon Bank
10.2021 - Current
Benk Teller
One Bank of Tennessee
09.2020 - 09.2021
Assistant Manager
Academy Sports and Outdoors
11.2015 - 01.2020
Assistant Store Manager
Old Navy
07.2012 - 11.2015
Assistant Store Manager
TJ Maxx
10.2011 - 07.2012
Area Sales Manager
Belk
12.2006 - 10.2011
Bachelor’s Degree - Business Administration
Tennessee Tech University