Savannah Reyna
San Benito,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Bank Teller
Rio Bank
Weslaco, Texas
04.2024 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Researched customer inquires regarding their accounts using internal banking systems.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Assisted customers with basic technical issues related to digital banking platforms.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Assistant Manager
Cinemark
McAllen, TX
04.2022 - 03.2024
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate in Business - Business Management
South Texas College
Mcallen, TX05-2021
Skills
- Recruiting and Interviewing
- Employee Performance Evaluations
- Operations Management
- Task Delegation
- Product and Service Knowledge
- Orientation and Training
- Staff Supervision
- Team Motivation
- Sales Strategies
- Financial Management
- Policy Enforcement
- Money Handling
- Deposit and withdrawal management
- Financial software
- Cash counting
- Balance transfers
- Fraud detection
- Attention to detail
Timeline
Bank Teller
Rio Bank
04.2024 - Current
Assistant Manager
Cinemark
04.2022 - 03.2024
Associate in Business - Business Management
South Texas College