SHEHEREZADE CARNEVALI
Coral Gables
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Energetic, enthusiastic, hard worker, detail oriented and self-motivated with demonstrated strengths and in customer service. Able to handle tasks and assignments under demanding situations and peak hours, accomplishing targeted deadlines. Communicative and interpersonal among relationships with clients and co-workers, extremely ethical and responsible. Highly organizational and group management skills. Problem solving abilities. Language skills.
Overview
13
13
years of professional experience
Work History
Bank Teller
Wells Fargo
04.2024 - Current
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Server/Assistant Manager
KAIA GREEK
12.2022 - 12.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
Assistant Manager/Team Leader
Crudos Art House
09.2021 - 05.2023
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Leader/Assistant Manager
Wild Fork Foods
01.2019 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
General Manager
El Remanso Relax
03.2014 - 01.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Administrative Assistant
Wide Tec Laboratory
04.2012 - 12.2014
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Education
Emotional Intelligence And Positive Psychology
Aprende Institute
2023
Marketing
Aprende Institute
2023
Finance
Aprende Institute
2023
Business Administration And Management
Aprende Institute
2022
Bachelor of Science - Accounting
Unimar
12.2016
Bachelor of Science - Psychology
Universidad Rafael Urdaneta
02.2014
Skills
- Recruiting and Interviewing
- Cost Reduction
- Employee Performance Evaluations
- Task Delegation
- Operations Management
- Consulting
- Product and Service Knowledge
- Financial Management
- Performance evaluation
- Strategic Planning
- Administrative Support
- Sales Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
04.2024 - Current
Server/Assistant Manager
KAIA GREEK
12.2022 - 12.2023
Assistant Manager/Team Leader
Crudos Art House
09.2021 - 05.2023
Sales Leader/Assistant Manager
Wild Fork Foods
01.2019 - 07.2021
General Manager
El Remanso Relax
03.2014 - 01.2017
Administrative Assistant
Wide Tec Laboratory
04.2012 - 12.2014
Marketing
Aprende Institute
Finance
Aprende Institute
Business Administration And Management
Aprende Institute
Bachelor of Science - Accounting
Unimar
Bachelor of Science - Psychology
Universidad Rafael Urdaneta
Emotional Intelligence And Positive Psychology
Aprende Institute
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