Natasha Tardiff
Pasco,WA
Summary
Dynamic bartender with a proven track record at Pasco Dugout, excelling in customer service and multitasking. Enhanced guest experiences through expert cocktail preparation and effective communication, leading to increased customer loyalty. Skilled in cash handling and maintaining health compliance, consistently delivering exceptional service in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Bartender
Pasco Dugout
Pasco, WA
10.2022 - 03.2026
- Delivered exceptional customer service in fast-paced bar environment.
- Prepared and served beverages according to established recipes and standards.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Developed knowledge of drink menu to provide recommendations and enhance customer experience.
- Trained new bartenders on operational procedures and customer engagement techniques.
- Implemented strategies to streamline workflow during peak hours, improving service speed.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Vessel Manager
Water2wine
Richland, WA
06.2019 - 11.2021
- Oversaw vessel scheduling to enhance operational efficiency and guarantee timely deliveries.
- Oversaw maintenance activities to ensure adherence to safety standards and compliance regulations.
- Directed inventory management processes for supplies and materials to ensure operational readiness.
- Optimized workflow processes to enhance operational efficiency and minimize downtime.
Server
Olive Garden
Kennewick, WA
01.2015 - 11.2016
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in maintaining cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to accurately relay orders, minimizing errors and improving efficiency.
- Managed table assignments and seating arrangements, optimizing flow during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
GED -
Palmdale High School
Palmdale, CA06.2000
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Patience and tolerance
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Professional appearance
- Food running
- Health codes compliance
- Changing beer kegs
- Garnishing drinks
- Preparing garnishes
- Elegant food plating
- Group reservations management
- Cash and credit transactions
- Anticipating guest needs
- Safe serving practices
Timeline
Bartender
Pasco Dugout
10.2022 - 03.2026
Vessel Manager
Water2wine
06.2019 - 11.2021
Server
Olive Garden
01.2015 - 11.2016
GED -
Palmdale High School