Natasha Taylor
COLUMBIA,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
11
11
years of professional experience
Work History
Postal Service Clerk
USPS
Columbia, SC
11.2019 - Current
- Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution.
- Used computer systems to track packages and update client information.
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Expedited time-sensitive deliveries by accurately identifying priority items during sorting procedures.
Owner
Petals And Pebbles Childcare
01.2016 - 09.2022
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
- Lead children in creative, athletic, and educational activities while maintaining a safe and orderly group.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Medical Biller and Coder
Samuel Chiropractic
03.2021 - 05.2022
- Increased accuracy in medical claim submissions by conducting thorough reviews of patient records and insurance information.
- Scanned and uploaded medical records into electronic medical records system.
- Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
- Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
Claims Processor
Blue Cross Blue Shield
03.2013 - 10.2016
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Evaluated accuracy and quality of data entered into agency management system.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Associate of Applied Science - Medical Billing And Coding
Southeasten College
Columbia, SC06.2021
Skills
- Heartsaver First Aid CPR AED
- Registered Health Information Technician (RHIT)
- Electronic Filing System Organization
- Medical Billing Processing
- Medical claims coding
- HIPAA Compliance
- Customer Service
- ICD-10 Coding
Timeline
Medical Biller and Coder
Samuel Chiropractic
03.2021 - 05.2022
Postal Service Clerk
USPS
11.2019 - Current
Owner
Petals And Pebbles Childcare
01.2016 - 09.2022
Claims Processor
Blue Cross Blue Shield
03.2013 - 10.2016
Associate of Applied Science - Medical Billing And Coding
Southeasten College