Natasha Unangst
Springfield,Illinois
Summary
Detail-oriented Appointment Coordinator with proven expertise in managing high volumes of requests. Strong skills in appointment scheduling, HIPAA compliance, and customer service aimed at enhancing patient satisfaction.
Overview
2027
2027
years of professional experience
Work History
Appointment Coordinator
Oral and Facial Surgeons of Illinois
Springfield, Illinois
05.2025 - Current
- Efficiently scheduled patient appointments to optimize surgeon calendars.
- Scheduled appointments for customers in person or by telephone.
- Coordinated communication between patients and surgical teams to enhance workflow.
- Handled incoming calls and responded to patient inquiries promptly.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Responded promptly to any changes or cancellations of existing appointments.
- Organized pre-operative instructions and materials to prepare patients for surgical procedures.
- Assisted with preparation of surgical documentation for patient visits.
- Worked closely with front office staff regarding patient registration issues related to appointment scheduling.
- Assisted in resolving conflicts with conflicting schedules or double bookings.
- Managed patient records in electronic health record systems to ensure accuracy and compliance.
- Reviewed daily schedule for accuracy and completeness prior to start of day's activities.
- Provided information to patients on available appointment times and clinic policies.
- Executed a variety of administrative tasks to support office operations.
- Developed strategies to enhance customer satisfaction based on patient feedback and operational needs.
- Contacted referring physicians' offices to obtain additional information about referred patients' needs.
- Adhered strictly to HIPAA guidelines when handling confidential health information.
Office Support Specialist
Macoupin County Housing Authority
Carlinville , IL
05.2022 - 05.2025
- Provided administrative support to staff and clients at local housing authority.
- Managed scheduling and coordination of meetings and community events.
- Processed applications for housing assistance and maintained accurate records.
- Assisted in compiling reports on housing programs and services offered.
- Organized office supplies and maintained inventory for operational efficiency.
- Utilized database management software to track client information effectively.
- Coordinated activities and ordered supplies to keep office properly maintained.
- Managed office operations such as ordering supplies and managing vendor relationships.
- Assisted in preparing documents for meetings by gathering information from various sources.
- Conducted research online or through library resources for requested topics or projects.
- Answered phone calls and directed to appropriate staff members.
- Organized events such as conferences, seminars, trainings, ensuring all logistics were taken care of properly.
- Developed effective communication strategies between departments within the organization.
- Performed data entry tasks into various databases accurately with attention to detail.
- Led documentation and data compilation efforts to maintain record-keeping accuracy.
- Monitored incoming emails and responded accordingly within established timeframe limits.
- Answered incoming calls professionally while providing excellent customer service.
- Maintained inventory of office equipment such as computers, printers, scanners, copiers.
- Organized and maintained paper and electronic filing systems for records, correspondence, and other materials.
- Managed main reception area to monitor scheduled appointments for business.
- Produced and distributed memos, newsletters, and other forms of communication.
Front Desk Receptionist
Formea Animal Hospital
Alton , Illinois
01.2019 - 05.2022
- Greeted clients and their pets upon arrival at the animal hospital.
- Created a positive first impression by warmly greeting customers and made them feel welcome.
- Answered phone calls and addressed client inquiries effectively.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Redirected incoming calls to appropriate personnel and took detailed messages.
- Managed appointment scheduling using electronic health record systems.
- Coordinated with veterinary staff to ensure smooth workflow during busy hours.
- Educated clients about pet care services and hospital policies clearly.
- Maintained cleanliness and organization of the reception area and waiting room.
- Handled patient records confidentially in compliance with privacy regulations.
- Processed payments and maintained accurate financial records for services rendered.
- Ensured correct payment processing to maintain financial accuracy and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Informed visitors about policies and procedures to ensure compliance to visitors.
Waitress
Mulligans Bar & Grill
Hillsboro, Illinois
2017 - 2019
- Provided friendly and efficient service to customers at Mulligans Bar & Grill.
- Delivered food and beverages promptly, ensuring guest satisfaction throughout dining experience.
- Took customer orders accurately and communicated needs to kitchen staff.
- Resolved customer complaints professionally, enhancing overall guest experience at the restaurant.
- Developed positive relationships with regular customers, fostering a friendly and inviting environment.
- Assisted in training new staff on menu items and customer service protocols.
- Handled cash transactions and processed payments using the point-of-sale system.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
High School Diploma -
Mount Olive High School
Mount Olive, IL05-2006
Skills
- Appointment scheduling
- Electronic health records
- Surgical documentation
- Patient communication
- Patient follow-up
- Record preparation
- Data entry accuracy
- HIPAA compliance
- Calendar management
- Office administration
- Time management
- Problem solving
- Team collaboration
- Customer service
- Attention to detail
Timeline
Appointment Coordinator
Oral and Facial Surgeons of Illinois
05.2025 - Current
Office Support Specialist
Macoupin County Housing Authority
05.2022 - 05.2025
Front Desk Receptionist
Formea Animal Hospital
01.2019 - 05.2022
Waitress
Mulligans Bar & Grill
2017 - 2019
High School Diploma -
Mount Olive High School