Natasha Vogl
Altamonte Springs,FL
Summary
Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Team work really does make the dream work and this motto is applied whenever is needed to make myself and a team as successful and possible at all times. 100% Dedicated to doing everything with the utmost accuracy. Top tier work is what is provided no matter what field. Top-notch service and skills provided at all times, even when learning something new.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Agent
US Health Advisors
Orlando, Florida
03.2019 - Current
- Provided superior service to 150+ daily customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars 5-15x/Day to effectively demonstrate product features and competitive advantages.
- Explained features and advantages of Health Insurance products and services to promote sales.
- Performed 150-300 daily cold/warm calling and follow-ups with leads to secure new revenue.
- Used Microsoft Excel, and VanillaSoft to track pipeline activity and analyze sales trends.
Customer Service Representative
Holiday Inn Club Vacations Resort
Orlando, Florida
01.2017 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to 50+ daily internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with 4+ other departments regarding availability, special request accommodations.
- Recommended 5+ products to customers, thoroughly explaining details.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales by 50%+.
Massage Therapist
Myself
Orlando, Florida
01.2013 - 01.2018
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained 300+ client treatment records and designed long-term care programs for return customers.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Booked 25+ daily appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Coached and supervised staff by monitoring techniques and daily activities to suggest improvements.
Education
Massage Therapy License - Massage Therapy
Academy of Career Training
Kissimmee09.2011
High School Diploma -
Gateway High School
Kissimmee, FL04.2009
Skills
- Product demonstrations
- Data Entry and Expense Reporting
- Account servicing
- Network development
- Sales Strategies and Closing
- Account acquisition and retention
- Client analysis
- Staff Training
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Creative Problem Solving
- Customer Account Management
- Calm and Professional Under Pressure
- De-escalation Techniques
Accomplishments
- Telephone Service - Professionally processed 85+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Awards- Awarded for Top Agent and Customer Service Representative for every company.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Health Insurance Specialist 3+ years in 28 different states
- Licensed Massage Therapist 11+ years
Timeline
Sales Agent
US Health Advisors
03.2019 - Current
Customer Service Representative
Holiday Inn Club Vacations Resort
01.2017 - 03.2019
Massage Therapist
Myself
01.2013 - 01.2018
Massage Therapy License - Massage Therapy
Academy of Career Training
High School Diploma -
Gateway High School