Natasha Walker
San Diego,CA
Summary
Proven leader with a track record of enhancing customer satisfaction at Grocery Outlet through effective team leadership and service monitoring. Excelled in client advocacy and accurate recordkeeping, demonstrating proficiency in Office programs. Skilled in adapting to diverse cultural traditions, significantly improving service delivery while maintaining operational excellence.
Overview
7
7
years of professional experience
Work History
Funeral Service Coordinator
Still Waters Funeral Home
03.2022 - 04.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Contributed to an organized environment by maintaining clean viewing rooms, chapels, lounges, offices, and restrooms.
- Maintained a high level of professionalism by adhering to all funeral home policies and ethical standards while interacting with families and colleagues.
- Maintained inventory of funeral home supplies within budget constraints while ensuring timely replenishment when needed.
- Demonstrated cultural sensitivity by accommodating diverse family traditions and religious customs during funeral services.
Store Manager
Grocery Outlet
03.2017 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
San Diego High
San Diego, CA06.2004
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Goal Setting
- Team Leadership
- Service monitoring and evaluation
- Proficiency in Office programs
Timeline
Funeral Service Coordinator
Still Waters Funeral Home
03.2022 - 04.2024
Store Manager
Grocery Outlet
03.2017 - 01.2024
High School Diploma -
San Diego High
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