Natasha Ware
Walnut Creek,CA
Summary
Dynamic professional with a proven track record at Bank of the West, excelling in debt negotiation and customer service. Adept at enhancing compliance and optimizing financial resolutions, I leverage strong problem-solving skills and expertise in financial analysis to drive results and foster client relations. Committed to achieving excellence in every endeavor.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Crush City Innovations
Houston, TX
08.2022 - 01.2025
- Welcome guests and handle calls, facilitating seamless front-desk operations daily.
- Coordinate meetings and travel, optimizing schedules for senior leaders.
- Maintain and organize filing systems, enhancing office efficiency.
- Respond to inquiries and support leaders, fostering effective communication.
- Streamline supply ordering and management to ensure resource availability and optimize cost efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
DCL Sales Support
Bank of the West/Essex Credit
San Ramon, CA
03.2016 - 03.2021
- Handled 200+ daily calls, ensuring timely loan processing and compliance.
- Supported sales team to consistently meet loan deadlines, enhancing team efficiency.
- Processed customer loan applications via phone and internet, ensuring complete compliance.
- Created tailored loan rate quotes, improving customer satisfaction and sales outcomes.
- Maintained comprehensive product knowledge to address customer inquiries effectively.
Collection Enforcement Officer
Contra Costa County Probation
Martinez, CA
06.2013 - 04.2015
- Managed inbound and outbound calls for debt collection, surpassing $30,000 monthly targets.
- Prepared and reviewed legal documents for juvenile and public defender fees.
- Conducted interviews to assess debtor resources, establishing effective payment schedules.
- Researched county records for financial data, aiding in accurate debt collection.
- Collaborated with county facilities to ensure proper collection for services rendered to minors.
Medical Records Technician
Contra Costa County Medical Regional Center
Martinez, CA
03.2011 - 06.2013
- Managed patient records using OnBase/Epic, ensuring accurate data entry and retrieval.
- Improved database efficiency by organizing health records alphabetically and numerically.
- Handled inquiries from health administrators, enhancing communication and information access.
- Entered and maintained data in various database programs, supporting seamless operations.
Collection Enforcement Officer
Contra Costa County Office of Revenue Collection
Martinez, CA
10.2004 - 12.2010
- Reviewed and evaluated financial obligations, ensuring accurate account management.
- Interviewed clients to assess resources, facilitating effective debt repayment plans.
- Conducted investigations to support payment scheduling and debt clearance.
- Recommended account adjustments, leading to optimized financial resolutions.
- Initiated legal actions with approval, enhancing compliance and recovery.
Education
High School Diploma -
Prospects High School
Antioch, CA06-2000
Skills
- Debt negotiation and recovery
- Customer service excellence
- Problem solving strategies
- Effective communication
- Multitasking proficiency
- GetPaid Systems
- One Scan
- Microsoft Excel
- Arries database
- CUBS
- Accurint
- LexisNexis
- Financial Analysis
- Compliance
- Skip Tracing
- Sales Strategy
- Risk Assessment
- Process Improvement
- Client Relations
- Financial Reporting
- Market Research
- Strategic Planning
Languages
English, Native
Personal Information
Title: Collections Officer
Additional Information - Professional Experience
- DCL Sales Support, Bank of the West/Essex Credit, San Ramon, CA, 03/16 - 03/21
- Collection Enforcement Officer, Contra Costa County Probation, Martinez, CA, 06/13 - 04/15
- Medical Records Technician, Contra Costa County Medical Regional Center, Martinez, CA, 03/11 - 06/13
- Collection Enforcement Officer, Contra Costa County Office of Revenue Collection, Martinez, CA, 10/04 - 12/10
Accomplishments
- Vested employee at Contra Costa County, 10+ years
Languages
English
Professional
References
References available upon request.
Timeline
Administrative Assistant
Crush City Innovations
08.2022 - 01.2025
DCL Sales Support
Bank of the West/Essex Credit
03.2016 - 03.2021
Collection Enforcement Officer
Contra Costa County Probation
06.2013 - 04.2015
Medical Records Technician
Contra Costa County Medical Regional Center
03.2011 - 06.2013
Collection Enforcement Officer
Contra Costa County Office of Revenue Collection
10.2004 - 12.2010
High School Diploma -
Prospects High School