NATASHA WHITE
Raleigh,NC
Summary
Dynamic professional with a diverse background, including a pivotal role at WCPSS, where I enhanced student engagement and classroom management. Leveraging skills in problem-solving and verbal communication, I consistently drive organizational growth and positive outcomes. Expert in multitasking and fostering relationships, I excel in fast-paced environments, demonstrating a profound impact on operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
WCPSS
11.2022 - Current
- Assessed student understanding through informal and formal methods.
- Utilized positive reinforcement to motivate students.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Left notes for head teacher about notable students, events and problems.
- Created an environment conducive to learning while managing challenging behaviors.
- Maintained accurate records of student attendance and performance.
- Developed and enforced behavioral management plans.
- Monitored student progress throughout the day.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented classroom rules to maintain order and discipline.
Company Owner - Self Employed
Creative NM
10.2015 - Current
- Run online shop and take orders
- Vendor at different places and events
- Hand-make candles
- Hand-make scarves and hats
Front of House Manager
Sunday Service Soulfood
04.2020 - 11.2022
- Coordinated special events such as large parties, birthdays, anniversaries.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Promoted a positive work environment by encouraging collaboration among team members.
- Supervised the setup of events and special promotions to attract new customers.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
- Greeted customers and addressed their needs in a friendly and professional manner.
Front Desk Agent
Capital Oral and Facial Surgery
01.2019 - 07.2019
- Answer phones
- Scheduled Appointments
- Created patient profiles including insurance info
- Calling patients to assure they are aware of appointments
Front Office Staff
Helen Wright Center For Women
07.2017 - 03.2018
- Intake/Paperwork
- Address issues, wants and needs
Seasonal Sortation Associate
Amazon Warehouse
11.2016 - 03.2018
- Sorting Packages
- Building Pallets
- Inbound
- Gate Keeping
PCA-Caregiver
Right At Home
11.2014 - 04.2015
- Home management tasks including housekeeping, laundry, shopping and errands
- Assist with bathing, dressing and grooming
- Assist with toileting
- Assist self-directing consumers with transfers and ambulation including use of cane, walker, and wheelchair
- Assist self-directing consumers with medication reminders or refilling the consumer’s prescription
Medical Office Administration Externship
SolMedical Group
04.2014 - 07.2014
- Assist physicians with patients’ needs
- Scheduling for future appointments
- Calling patients to assure they are aware of appointments
- Collecting payment for appointment and co-pay
Customer Service Representative
Xerox (ACS)
10.2011 - 02.2013
- Addressed and resolved customer complaints
- Gathered and verified all required customer information
- Defused volatile customer situation calmly and courteously
- Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment
- Managed high call volumes with tact and professionalism
Education
Human Services -
Wake Technical Community College
Raleigh, NC01.2025
Medical Office Administration -
The Medical Arts School
Raleigh, NC05.2014
Skills
- Activity planning
- Proctoring
- Student records management
- Positive reinforcement
- Relationship building and management
- Safety awareness
- Organizational growth
- Test proctoring
- Behavior management
- Creativity in teaching
- Student engagement
- Lecturing and teaching
- Classroom management
- Complaint resolution
- Scheduling
- Problem-solving
- Stress management
- Verbal and written communication
- Multitasking and organization
- Time management
- Document control
- Empathy and patience
Timeline
Substitute Teacher
WCPSS
11.2022 - Current
Front of House Manager
Sunday Service Soulfood
04.2020 - 11.2022
Front Desk Agent
Capital Oral and Facial Surgery
01.2019 - 07.2019
Front Office Staff
Helen Wright Center For Women
07.2017 - 03.2018
Seasonal Sortation Associate
Amazon Warehouse
11.2016 - 03.2018
Company Owner - Self Employed
Creative NM
10.2015 - Current
PCA-Caregiver
Right At Home
11.2014 - 04.2015
Medical Office Administration Externship
SolMedical Group
04.2014 - 07.2014
Customer Service Representative
Xerox (ACS)
10.2011 - 02.2013
Human Services -
Wake Technical Community College
Medical Office Administration -
The Medical Arts School
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