Natasha Williams
Anaheim,CA
Summary
Personable and dedicated customer service representative extensive experience in wireless, customer service and the call center industry. A solid team player with an upbeat, positive attitude. Proven skills in establishing rapport with clients. Motivated to maintain customer service satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Customer Relations
Quadient
Irvine, CA
09.2024 - Current
- Managed inbound calls.
- Addressed issues related to missing packages for residents.
- Generated cases utilizing Salesforce.
- Ensured all profile details were current.
- Conducted closure of accounts on demand.
- Registered residents with Parcel Pending.
- Managed the resetting of passwords promptly.
- Verified resident information.
- Coordinated package tracking processes.
Customer Service Representative
AT&T Mobility
Cerritos , CA
09.2014 - 06.2022
- Managed incoming phone inquiries.
- Addressed discrepancies in billing statements.
- Facilitated payment arrangements.
- Upgraded phones
- Provided technical assistance.
- Expanded service offerings.
- Enhanced system functionality through targeted troubleshooting.
- Managed payment processing operations efficiently.
- Demonstrated strong active listening skills.
- Set up new contract of service for TV and Internet
Audit Representative
Datafied
Anaheim, CA
01.2014 - 05.2014
- Sent fax requests to acquire medical records for the HEDIS audit.
- Created doctor codes as required.
- Maintained accuracy of facility data through consistent updates.
- Oversaw release request processing and verified requester identity as patient or provider.
- Thoroughly checked medical records for insurance company requirements.
Education
High School Diploma -
Kennedy H School
La Palma, CASkills
- Handling challenging customer interactions
- Product and service upselling
- Accurate call documentation
- Conflict resolution proficiency
- Customer Service ( 14 years )
- Effective multitasking
- Proficient in efficiency and accuracy
- Strengthening client relationships
- Order management and refunds
- Assessing customer expectations
- Sales and service skills
- Telephone communication
- Order processing expertise
- Salesforce usage
- Information verification
Timeline
Customer Relations
Quadient
09.2024 - Current
Customer Service Representative
AT&T Mobility
09.2014 - 06.2022
Audit Representative
Datafied
01.2014 - 05.2014
High School Diploma -
Kennedy H School