Natasha Youngblood
Grand Prairie,Texas
Summary
Experienced with background verifying patient information and coordinating billing. Successfully managed self-pay balances through installment accounts, collection processing and financial assistance applications. Highly knowledgeable expert in various insurance contracts.
Overview
9
9
years of professional experience
Work History
Patient Financial Representative SR
Christus Health
07.2022 - Current
- Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health key performance metrics
- Ensures PFS departmental quality and productivity standards are met
- Collects and provides patient and payor information to facilitate account resolution
- Responds to all types of account inquires through written, verbal or electronic correspondence
- Maintains payor specific knowledge of insurance and self-pay billing and follow up guidelines and regulations for third-party payers
- Maintains working knowledge of all functions within Revenue Cycle
- Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution.
Health Coordinator
HCSC/ Blue Cross Blue Shield
11.2018 - 07.2022
- Contacting members to inform and educate them on our medical management programs
- Conducting research, performing data entry, responding to inquiries from members, and supporting the clinicians in the Medical Management department with their provider and member activities
- Maintain compliance within all applicable local, state, and federal laws and regulations
- Inform providers on the denials of the their patients and give them the correct protocol for a peer to peer or an appeal
Population Health Coordinator
WellMed, United Health Grp
02.2018 - 11.2018
- Ensure appropriate clinical information is communicated when patients are referred to Care Management, Disease Management, Palliative Care, Hospice and Social Work services
- Utilizes various reports to track patient referrals and scheduling no-shows for patients in collaboration with Care Management staff and Clinic staff
- Provides clerical and /or administrative support to clinical staff and managers for special trainings, projects and reports
- Provides outstanding customer service by serving as a resource to all internal and external customers
Front Desk Manager
CareNow, HCA
07.2016 - 02.2018
- Monitors patient flow to ensure clinic is operating efficiently including monitoring wait times and the Web Check-in process
- Management of daily clinic operations including ensuring the clinic is opened and closed in appropriately and in a timely manner
- Supervises and trains front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed
- Managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed
- Creates a work schedule for all patient representatives based on clinic needs
- Partners with marketing to correctly implement and maintain marketing programs
- Prepares for and successfully completes clinic audits, reviews, and surveys.
Patient Access Team Lead /Financial Counselor
Las Colinas Medical Center, HCA
07.2014 - 07.2016
- Monthly QA on all Registrars
- Mentor and coach staff to develop their productivity, accuracy and expertise on hospital wide registrations with additional focus on patient privacy and customer service
- Orient, train and evaluate new staff
- Create and update department schedule
- Cover department after hours, take on-call shifts
- Collect demographic data
- Assist with Interviews of New Prospects for Registrar Positions
- Insurance verification
- Light Coding
- Medicare Compliance
- Patient intake for main and ER registration
- Financial Counselor Duties Daily
- Pre-Registration
- Collect estimated deposit amount
- Upfront Collection
- Work Closely with CFO
- Contact patients over the phone and in person regarding questions on billing and insurance
- Advised patients of hospital collection policy and available payment options
- Daily 100K Report
- Work daily on Artiva, Onbase, Meditech, HOST
Education
CHAA Certification - undefined
University of Phoenix
Bachelor - HealthCare Administration
University Phoenix
Arlington,TX Diploma - Medical Billing and Coding
Westwood College
Skills
- Multifaceted Research
- Registration Procedures
- Problem Identification
- Debt Repayment Negotiation
Timeline
Patient Financial Representative SR
Christus Health
07.2022 - Current
Health Coordinator
HCSC/ Blue Cross Blue Shield
11.2018 - 07.2022
Population Health Coordinator
WellMed, United Health Grp
02.2018 - 11.2018
Front Desk Manager
CareNow, HCA
07.2016 - 02.2018
Patient Access Team Lead /Financial Counselor
Las Colinas Medical Center, HCA
07.2014 - 07.2016
CHAA Certification - undefined
University of Phoenix
Bachelor - HealthCare Administration
University Phoenix
Diploma - Medical Billing and Coding
Westwood College
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