Natasha Zivovic
Katy,TX
Summary
I am skilled in guest interactions and ready to excel in a new environment. I have a proven track record in ensuring exceptional customer service and satisfaction with a strong focus on teamwork and adaptability, consistently meeting changing needs. I am skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Whiskey Cake
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
First Watch
05.2023 - 03.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Barista and Cashier
Starbucks
04.2022 - 12.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Some College - Communications
Lone Star College System
Cypress, TX12.2021
High school diploma -
Cypress Springs High School
Cypress, TX05.2020
Skills
- Communication skills
- Phone etiquette
- Customer support
- Data entry
- Conflict management
- Time management
- Hospitality
- Microsoft Office
- Serving Experience
- Guest Engagement
- Professional Appearance
Certification
- ServSafe
- Food Handler Certification
- TABC Certification
- Driver's License
Timeline
Server
Whiskey Cake
08.2024 - Current
Server
First Watch
05.2023 - 03.2024
Barista and Cashier
Starbucks
04.2022 - 12.2022
High school diploma -
Cypress Springs High School
- ServSafe
- Food Handler Certification
- TABC Certification
- Driver's License
Some College - Communications
Lone Star College System
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