Natasha Howell
Certified Medical Assistant
Birmingham,AL
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant
University Of Alabama At Birmingham
08.2022 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Interacted with physicians, nursing staff, technicians and medical assistants throughout facility.
Certified Medical Assistant
University Of Alabama At Birmingham
03.2020 - 07.2022
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
- Packaged and shipped specimens to central lab daily.
Customer Service Associate
Jefferson County Jail
01.2019 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Assistant Manager
JCPenney
07.2017 - 09.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Phoenix11.2025
Certificate - Medical Assisting
Fortis Institute - Birmingham
Birmingham11.2019
GED -
T.A. Lawson State Community College
Birmingham, AL12.2011
Skills
- Medical Records Management
- Medical Terminology
- Injection Administration
- Basic Laboratory Tests
- Rapid Strep Testing
- HIPAA Compliance
- Electronic Health Records
- Specimen Collection
- Patient Documentation
- Flu Vaccinations
- Proper Waste Disposal
- Answering Questions
- Lab Specimens and Collections
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Certified Medical Assistant
University Of Alabama At Birmingham
08.2022 - Current
Certified Medical Assistant
University Of Alabama At Birmingham
03.2020 - 07.2022
Customer Service Associate
Jefferson County Jail
01.2019 - 09.2019
Assistant Manager
JCPenney
07.2017 - 09.2018
Bachelor of Science - Criminal Justice
University of Phoenix
Certificate - Medical Assisting
Fortis Institute - Birmingham
GED -
T.A. Lawson State Community College
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