Natasia Burnley
Lerner Management- Parc Dulles/ City Center Townhomes
Sterling,VA
13
years of professional experience
Resourceful professional with 9+ years of experience seeking to leverage extensive knowledge in MS Office and CRM systems, office management, general administrative functions, and fair housing regulations. Excellent interpersonal skills with the ability to use tact and diplomacy while exercising sensitivity and patience in customer interactions in demanding situations.
Work History
Leasing Manager
5 Years 9 Months- Tour properties with 100+ prospective renters and evaluated applications/tenant credit checks, and evictions of non-compliant tenants within established landlord-tenant state laws and regulations.
- Coordinate collections schedules and documentation of all revenues following lease obligations of tenants and the owner's policy on accounts receivable and making bank deposits.
- Monitor use of community facilities, executing audits/due diligence to facilitate community upkeep, curb appeal, and regular inspections of vacant and market-ready apartments to guarantee quality.
- Enhance tenant relations through prompt communication, resolving issues, processing lease agreements and coordinating requests for repairs & maintenance, attaining 100% client satisfaction.
- Create, prioritize, and modify lease documents using excellent data entry skills, Excel, Word processing, and standard office equipment, enhancing report preparation efficiency by 65%.
Leasing Director
2 Years 5 Months- Supported successful operations through effective business planning, budget development, and managing a team of 3, raising occupancy rates from 92% to 99% from June to August.
- Enforced effective communication by responding to phone calls, receiving/sending messages, copying, scanning, and printing lease/renter insurance documents, ensuring seamless office functionality.
- Fostered time management, creating Leasing Agents and Concierge desk work schedules, boosting output and performance by 100%.
- Performed clerical work and handled financial information, including monitoring/updating resident records, deposits, vendor files, occupancy; weekly lease reports, with extreme accuracy/speed.
- Developed and executed new hire development plans according to HR staffing guidelines and trained 10+ new staff, building a high-performance team and ascertaining adherence to company standards.
Sales and Marketing Associate
1 Year 6 Months- Pioneered client pipeline management by researching online for market trends and analyzing sale data points to identify emerging opportunities to create a robust and profitable sales pipeline.
- Secured over $1M in the sale of properties to clients by identifying needs and offering tailored solutions with 100% satisfaction rates.
- Drove sales performance through digital planning, web strategies, site launches, e-commerce, and social media branding and merchandising efforts, stimulating revenues by 20%.
Leasing Consultant
3 Years 2 Months- Built an accommodating atmosphere by maintaining a positive customer service attitude and friendly interactions, promoting goodwill among residents, prospects, coworkers, and contractors.
- Ensured consistent lead generation through cold calling and emailing marketing campaigns, documented tours, and completed all leasing paperwork to guarantee current and accurate records.
- Maintained a daily cleaning regiment by dusting, shelving, and cataloging paperwork in the leasing office, promoting stellar organization and inviting work environments for prospects/residents and staff.
- Engaged event planning skills by coordinating and hosting resident functions to generate buzz, enhance engagement, attract new customers, and boost the company's reputation.
Education
Bachelor's Degree - Business
Associate of Science - General Studies
Skills
Problem-Solving
Interpersonal Skills
Computer Literacy
Outstanding Organization Skills
Office Management
Conflict Management
Team Leadership
Customer Service
Excellent Written/Verbal Communication
Attention to Detail
Property Management
CRM Software
Yardi
Account Management
Timeline
Leasing Manager
Lerner Management- Parc Dulles/ City Center Townhomes
09.2020 - CurrentRead More
Leasing Director
Lakeside Apartments, Bozzuto
04.2018 - 09.2020Read More
Sales and Marketing Associate
Lakeside Apartments, Bozzuto
10.2016 - 04.2018Read More
Leasing Consultant
Frye Properties
08.2013 - 10.2016Read More
Piedmont Virginia Community College
Associate of Science from General Studies
Read More
George Mason University
Bachelor's Degree from Business
Read More