Natasia Jefferson
Abbeville,GA
Summary
To pursue a career where my education background and training in Customer Service can be utilized.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Verizon work home
Albany, GA
08.2022 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Apple Care Advisor
Concentrix
Work At Home
06.2018 - 11.2020
- Answer customers’ questions about Apple products, services and accessories including software and hardware
- Assist clients with installing software updates, forgotten passwords and apple ids, as well as activation locked devices
- Provided technical assistance to customers over the phone and through email regarding Apple products.
- Advised customers on best practices for using their Apple products safely and securely.
- Collaborated with other departments to resolve complex customer issues quickly and efficiently.
- Answered customer questions about product features, setup, installation and usage.
- Assisted customers with troubleshooting, diagnosing and resolving issues related to their Apple devices.
Sales Agent
SITEL
Camilla, USA
11.2016 - 06.2018
- Assist customers in modifying accounts
- Take payments, and or set up payment arrangements
- Install cable, internet, or telephone
- Transfer clients to retention if needed to downsize accounts
- Maintained accurate records of all sales activities in the company's CRM system.
- Analyzed data to identify trends in customer behavior and preferences.
- Resolved customer complaints promptly and effectively.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Coached new employees on best practices for closing deals quickly and efficiently.
Education
Southwest Georgia Institute of Education -
Southwest Georgia Institute of Education
Albany, GA05.2016
Skills
- Microsoft Office
- Communication
- Customer Service
- Punctuality
- Organization
- 77 WPM
- Dependability
- Reliability
- Multitasking
- Data Collection
- Consultative Sales
- Paperwork Processing
- Account updating
- Report Generation
Professionalreferences
Available upon request
Timeline
Customer Service Representative
Verizon work home
08.2022 - 10.2024
Apple Care Advisor
Concentrix
06.2018 - 11.2020
Sales Agent
SITEL
11.2016 - 06.2018
Southwest Georgia Institute of Education -
Southwest Georgia Institute of Education
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