Nataskia V Whittaker Shields

As a server, I greet guests warmly, introduce menus, serve drinks and food promptly, and take payment.

• Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
• Maintained cleanliness and organization of the dining area to enhance the guest experience.
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
• Efficiently handled cash register operations, ensuring accurate transactions and balancing at end of shifts.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with the POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Handled requests for extra linens, toiletries and other supplies.
• Rotated linens in storerooms and replenished when supplies ran low.

• Checked tickets, organized them, and delivered food to the correct table promptly.
• Inspected plates to ensure they were in good condition.
• Greeted guests in a friendly manner.
• Recalled orders to the guest to ensure the right person received their order.
• Collaborated with the servers to ensure guests' needs were satisfied.

• Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
• Executed daily cleaning routines using industry-standard tools and chemicals.
• Reported maintenance issues promptly to maintain resort standards and guest comfort.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

• Delivered prompt and courteous service to guests, enhancing overall dining experience.
• Assisted in menu presentation, ensuring clarity and availability of specials for patrons.
• Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
• Maintained cleanliness and organization of dining areas, adhering to health standards.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
• Executed daily cleaning routines using industry-standard tools and chemicals.
• Collaborated with team members to ensure efficient room turnover during peak occupancy.
• Reported maintenance issues promptly to maintain resort standards and guest comfort.
• Provided exceptional customer service by addressing guest requests and inquiries promptly.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

• Maintained cleanliness and organization of guest rooms and public areas to enhance guest satisfaction.
• Implemented efficient cleaning protocols to ensure compliance with health and safety standards.
• Trained new staff on proper cleaning techniques and equipment usage to improve team performance.
• Coordinated with management to address special requests from guests regarding room preparations.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Dusted picture frames and wall hangings with cloth.