Natassia Winfield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
EviRoses Loving Care LLC
10.2023 - 03.2024
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Technical Customer Service Representative
Spectrum
03.2022 - 10.2022
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
Warehouse Packer
Amazon
04.2021 - 02.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Customer Service Representative
Allstate Insurance Co
11.2019 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Rainbow Shops
07.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
FirstEnergy
11.2018 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Aramark- Student Supervisor
University Of Akron
07.2016 - 11.2018
- Mentored new student supervisors, sharing best practices and providing guidance for success in the role.
- Facilitated a positive learning environment by proactively addressing conflicts and fostering open communication among students.
- Developed strong relationships with students, promoting trust and open dialogue about their needs and concerns.
- Boosted student performance by providing individualized attention and feedback on assignments.
Education
Sterile Processing Diploma - Microbiology
Herzing University
Dearborn, MI12.2024
High School Diploma -
Garfield High School
Akron, OH06.2016
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Client documentation
- Housekeeping tasks
- Decision-making support
Timeline
Direct Support Professional
EviRoses Loving Care LLC
10.2023 - 03.2024
Technical Customer Service Representative
Spectrum
03.2022 - 10.2022
Warehouse Packer
Amazon
04.2021 - 02.2022
Customer Service Representative
Allstate Insurance Co
11.2019 - 09.2020
Sales Associate
Rainbow Shops
07.2019 - 03.2020
Customer Service Representative
FirstEnergy
11.2018 - 07.2019
Aramark- Student Supervisor
University Of Akron
07.2016 - 11.2018
Sterile Processing Diploma - Microbiology
Herzing University
High School Diploma -
Garfield High School
Similar Profiles
Makayla BoykinMakayla Boykin
Office Administrator at A Loving Care Home Care LLCOffice Administrator at A Loving Care Home Care LLC
Tascha WilliamsTascha Williams
Charge Nurse, Per Diem at Loving Care, LLCCharge Nurse, Per Diem at Loving Care, LLC
Adizah Bramah LawaniAdizah Bramah Lawani
BSN RN at Loving Care Transinal Home LLCBSN RN at Loving Care Transinal Home LLC
Kiarra ReedKiarra Reed
Direct Support Professional /Senior Direct Support Professional at Emmaus HomesDirect Support Professional /Senior Direct Support Professional at Emmaus Homes
Janette JamesJanette James
Personal Support Worker/Direct Support Professional at Community LivingPersonal Support Worker/Direct Support Professional at Community Living