Natassja Lofton
Kapaa,HI
Overview
21
21
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Kapaa, Hawaii
01.2012 - 03.2026
- Filled prescriptions according to Lihue Pharmacy Group dispensing procedures.
- Verified patient information and insurance details for prescription processing.
- Prepared medications under pharmacist supervision for retail pharmacy customers.
- Managed inventory restocking and checked medication expiration dates.
- Answered patient questions and referred clinical concerns to pharmacists.
- Worked with technicians and pharmacists to prioritize and complete orders.
Pharmacy Technician
KVMH
Waimea, Hawaii
12.2020 - 06.2022
- Filled prescriptions following LIHUE PHARMACY GROUP dispensing procedures
- Verified patient information and insurance details for prescription processing
- Prepared medications under pharmacist supervision for retail pharmacy customers
- Managed inventory, restocking, and medication expiration checks
- Answered patient questions and routed clinical concerns to pharmacists
- Processed prescription labels using pharmacy computer systems
- Coordinated with providers for refill requests and clarification needs
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures. ETC.
- E
Pharmacy Technician
FOODLAND PHARMACY
Kapaa, Hawaii
04.2018 - 08.2020
- Filled prescriptions following LIHUE PHARMACY GROUP dispensing procedures
- Verified patient information and insurance details for prescription processing
- Prepared medications under pharmacist supervision for retail pharmacy customers
- Answered patient questions and routed clinical concerns to pharmacists
- Processed prescription labels using pharmacy computer systems
- Coordinated with providers for refill requests and clarification needs
- Maintained accurate records within Lihue pharmacy workflow
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Organized and maintained electronic and manual filing systems for prescriptions to ensure easy access and retrieval. of prescriptions, both electronically and manually.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
Pharmacy Technician
LIHUE PHARMACY GROUP
Lihue, Hawaii
01.2005 - 10.2008
- Filled prescriptions according to Lihue Pharmacy Group dispensing procedures.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Reported discrepancies or errors in medication ordering or filling processes to pharmacist on duty, ensuring prompt resolution.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Verified patient information and insurance details for prescription processing.
- Prepared medications for pharmacist review and pickup.
- Managed inventory restocking and checked medication expiration dates.
- Answered patient questions and routed clinical concerns to pharmacists
- Processed prescription labels using pharmacy computer systems
- Coordinated with providers for refill requests and clarification needs
- Maintained accurate records within Lihue pharmacy workflow
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Trained new employees on pharmacy procedures, enhancing team competency and service quality.
- Conducted medication refills to ensure continuous availability for patient needs., offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Submitted claims to insurance carriers for reimbursement and reconciled EOBs.
- Supported pharmacists with sterile product compounding in line with state regulations.
- Reviewed prescriptions for possible side effects and allergy concerns.
- Shared medication education materials with patients upon request.
Education
High School Diploma -
KAPAA HIGH SCHOOL
Kapaa, HI06-2004
Skills
- Insurance verification
- Inventory management
- Insurance billing
- Regulatory compliance
- HIPAA compliance
- Patient record maintenance
- Clinical documentation
- Electronic charting
- Patient data gathering
- Medical records management
- Patient care coordination
- Patient communication
- Customer service
- Appointment coordination
- Team collaboration
- Software proficiency
- Time management
- Problem solving
- Complex Problem-solving
- Attention to detail
- Professional etiquette
- Written and verbal skills
- Stress management techniques
- Emergency response preparedness
- First aid training
- Fast-paced adaptability
- High-volume environment
- Data confidentiality measures
- Learner engagement
- Learner adaptability
- Quick decision-making
- Fast rope insertion proficiency
- Diverse Learners Understanding
- Twice-exceptional learners
- Hands-on learning
- Eager learner
- Efficient performance
- Team Player
- Typing proficiency
- Lifelong learning
- Visual-spatial learners
- chairside assisting
- charting
- Patient intake
- Patient relations
- Patient services
- Clinical support
- Rapid response
- Fast-paced adaptability
- High-volume environment
- Typing proficiency
- Lifelong learning
- Visual-spatial learners
Timeline
Pharmacy Technician
KVMH
12.2020 - 06.2022
Pharmacy Technician
FOODLAND PHARMACY
04.2018 - 08.2020
Pharmacy Technician
CVS Pharmacy
01.2012 - 03.2026
Pharmacy Technician
LIHUE PHARMACY GROUP
01.2005 - 10.2008
High School Diploma -
KAPAA HIGH SCHOOL