NaTausha Fischer
Elk Point,SD
Summary
Skilled manager with a strong track record in customer service, operations, and team leadership. Resourceful and hardworking with excellent attention to detail and a customer-oriented approach that keeps people aligned and satisfied. Brings experience overseeing daily operations, resolving concerns, and supporting smooth service across fast-paced environments.
Overview
24
24
years of professional experience
Work History
Bar Manager
Buds bar
Jefferson, South Dakota
08.2017 - Current
- Oversaw daily operations and maintained guest service standards at Buds bar.
- Supervised bartenders and barbacks during busy service periods.
- Trained staff on drink recipes, service flow, and safety rules.
- Monitored alcohol inventory and restocked bar supplies at Buds bar.
- Handled customer concerns and resolved service issues professionally.
- Scheduled shifts and coordinated staff coverage for Buds bar.
- Enforced cleanliness standards across bar, storage, and prep areas.
- Controlled cash handling and closed out nightly sales reports.
- Managed bar staff and trained new hires on service standards and procedures.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Monitored patron alcohol consumption to encourage safety.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Monitored bartender performance to ensure prompt and courteous service for all customers.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Reviewed monthly sales reports to pinpoint improvement areas and potential growth opportunities.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Branch Manager
Security National Bank and Trust
Sioux City, Iowa
05.2002 - 10.2011
- Directed daily branch operations for retail banking and customer service functions.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Supervised branch staff, coaching employees on policies, procedures, and service standards.
- Managed deposit, lending, and account opening activities for bank clients.
- Partnered with lending teams to support loan applications and account maintenance.
- Resolved customer concerns and supported relationship building across community banking services.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Resolved escalated customer complaints in a timely manner.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Reviewed branch compliance with banking regulations, security rules, and audit requirements.
- Monitored financial performance of the branch on a monthly basis.
- Conducted regular performance reviews for all employees in the branch.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Developed branch schedules, staffing plans, and service coverage for Security National Bank and Trust.
- Managed staff scheduling, hiring and training processes.
- Planned work schedules to maintain adequate staffing levels.
- Coordinated cash handling, vault procedures, and teller operations within branch workflow.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Disciplined employees to encourage compliance with company policies and procedures.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Created reports summarizing operational performance metrics for senior management review.
- Established strong working relationships with external partners such as vendors and suppliers.
- Performed regular audits of financial records in order to ensure accuracy.
- Assisted other branches when needed during peak periods or special projects.
- Participated in community events to promote brand awareness.
Education
North High School
Sioux City, IowaSkills
References
References available upon request.
Timeline
Bar Manager
Buds bar
08.2017 - Current
Branch Manager
Security National Bank and Trust
05.2002 - 10.2011
North High School