Natalie Ledbetter
Charlotte,NC
Summary
Detail-oriented property and financial services professional with experience supporting lending operations, lease administration, and real estate transactions within regulated environments. Proven ability to manage sensitive financial information, ensure regulatory compliance, and provide high-quality customer support throughout the property lifecycle.
Overview
15
15
years of professional experience
Work History
Leasing Manager
Essential Key
Charlotte
01.2024 - Current
- Guide tenants and owners through residential leasing and operational processes from contract to move-out.
- Review lease agreements, financing terms, disclosures, and loan documentation for accuracy.
- Managed leasing operations, ensuring compliance with policies and regulations.
- Communicate with lenders/owners to resolve conditions and facilitate smooth lease cycles and property operations.
- Developed and implemented marketing strategies to enhance property visibility and attract tenants.
Account Security & Claims
Truist Bank
Greensboro, North Carolina
02.2021 - 09.2023
- Provided inbound support for banking clients in a regulated financial environment
- Verified customer identity and financial documentation in compliance with banking regulations
- Assisted with account servicing, fraud claims, and documentation updates
- Maintained confidentiality of sensitive financial information
Medical Office Assistant
Triad Dialysis Center
Greensboro, NC
01.2019 - 01.2021
- Managed phone, email, and fax communications while maintaining confidentiality
- Assisted with billing cycles, payments, and administrative documentation
- Supported office operations through accurate data entry and record maintenance
Certified Dialysis Technician
Triad Dialysis Center
Greensboro, NC
04.2016 - 01.2019
- Provided patient care under RN and nephrologist direction, administering hemodialysis treatments for acute and end-stage renal failure patients while accurately documenting treatments, technical settings, and test results.
Receptionist
Family First Home Care
Greensboro, NC
01.2014 - 03.2016
- Managed front desk operations and multi-line phone systems
- Protected confidential information and provided administrative support
File Administrator 1
Bank of America
Greensboro, NC
11.2010 - 12.2013
- Processed, reviewed, and maintained mortgage and loan documentation
- Conducted quality control checks for compliance and accuracy
- Researched exception reports related to mortgage notes and collateral
- Used LINX and AS400 banking systems
Education
Certificate - Real Estate
Solid Foundation Academy
12.2023
High School Diploma -
Central High School
High Point, NC06.2010
Skills
- Lease Administration & Negotiation
- Tenant Relations & Conflict Resolution
- Property Maintenance Coordination
- Financial Reporting & Budget Management
- Document Review & Record Keeping
- Strong Communication & Interpersonal Skills
- Fair Housing & Landlord-Tenant Laws
- Medical Administration
Timeline
Leasing Manager
Essential Key
01.2024 - Current
Account Security & Claims
Truist Bank
02.2021 - 09.2023
Medical Office Assistant
Triad Dialysis Center
01.2019 - 01.2021
Certified Dialysis Technician
Triad Dialysis Center
04.2016 - 01.2019
Receptionist
Family First Home Care
01.2014 - 03.2016
File Administrator 1
Bank of America
11.2010 - 12.2013
Certificate - Real Estate
Solid Foundation Academy
High School Diploma -
Central High School