Michelle Slichter
Clermont,FL
Summary
Dynamic and supportive leader with a proven track record in driving clinical and administrative excellence. Expertise includes patient care, schedule coordination, and supply inventory management, complemented by a passion for enhancing laboratory environments. Committed to training and mentoring team members while fostering a positive and productive workplace culture. Proficient in navigating various EMR platforms, including Athena, Advantage, Trucare, Simple Practice, and CMS, ensuring seamless operations and improved patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
Transcend Performance & Lifestyle Institute
10.2023 - Current
- Completing and maintaining all regulatory compliance, annual training, Biohazard regulations, Health Department standards/regulations.
- Scheduling for all staff members.
- Make and track orders and inventory for all clinical and office supplies, supplements, products, to ensure practice stays profitable.
- Drop claims, trouble-shoot “zero pay” claims and track/reconcile “unstoppables” within the EMR.
- Onboarded the practice with the capabilities of doing “in-house” laboratory draws: completed vendor contracts and pricing for the practice.
Director of Laboratory Operations
The IV Lounge
03.2023 - 05.2024
- Established vendor and contracting pricing for lab services. Increasing company profitability by over 20%.
- Created and managed an innovative workflow management SOP's, including job-aids, while assisting with hands-on training across 5 locations.
- Ensured legal and quality measures meet state regulations. While planning, organizing, leading, and controlling daily lab operations for the 5 offices.
- Team leading patient care, increasing knowledge of products and services offered to improve overall wellness.
Clinical Office Manager
Central Florida Wellness (Medi Weightloss), Winter Garden, FL
09.2021 - 09.2022
- Optimized organizational systems for payment collections, Ap/AR, deposited, and recordkeeping. Maintaining medication logs and reconciliation of all medications “in-house”.
- Medical Director chart reviews under AHCA compliance, completed E&M charting in EMR systems, standard clinical billing, coding, and mapping of claims.
- Hire, manage, develop, and train staff. Conducting performance reviews and administering salaries for staff.
- Established and maintained monthly goals.
- Completed annual training and ensured the clinic was upheld to OSHA & CLIA regulations.
Case Management/Lead Program Coordinator
Centene Corporation, Sunshine Health, Orlando, FL
07.2017 - 05.2021
- Increased PC productivity by 90%, while achieving the highest level of patient care satisfaction in 2021
- Awarded for Leadership Safety 2019.
- Provided safety planning, crisis intervention, and case management to clients.
- Made appropriate referrals, monitored client services in appropriate time frames, documented services provided and completed departmental billing procedures.
- Motivated and directed staff to align operations with organizational missions using flow charts, spreadsheets, and other training weekly Case Management meetings
Laboratory Technician and Operations Specialist
Avail Clinical Research, Deland, FL
06.2016 - 07.2017
- Completed various clinical research studies resulting in several FDA approved medications used today.
- Prepared blood smears and determined levels of normalcy.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Performed routine lab and department maintenance to keep the area clean and orderly.
Education
Bachelor of Science - Health Sciences
Southern New Hampshire University
Associate of Arts - Elementary Education
University of Phoenix
Associate of Science - Medical Assistant
Florida Technical College
Skills
- Adverse event reporting
- Site monitoring
- Clinical trial management
- Clinical data management
- Clinical research
- HIPAA compliance
- Emergency situational awareness
- Developing training programs
- Insurance billing
- Strategic planning
- Patient relationship management
- Patient care management
Certification
- BLS Certified
- Phlebotomy Certified
- IV Certified
- HIPAA Certified
Timeline
Clinical Operations Manager
Transcend Performance & Lifestyle Institute
10.2023 - Current
Director of Laboratory Operations
The IV Lounge
03.2023 - 05.2024
Clinical Office Manager
Central Florida Wellness (Medi Weightloss), Winter Garden, FL
09.2021 - 09.2022
Case Management/Lead Program Coordinator
Centene Corporation, Sunshine Health, Orlando, FL
07.2017 - 05.2021
Laboratory Technician and Operations Specialist
Avail Clinical Research, Deland, FL
06.2016 - 07.2017
Associate of Science - Medical Assistant
Florida Technical College
Bachelor of Science - Health Sciences
Southern New Hampshire University
Associate of Arts - Elementary Education
University of Phoenix
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