Nateasha Williams
Columbia,MO
Summary
Compassionate and detail-oriented Patient Services Representative with 12+ years of experience in healthcare support, administrative operations, and customer service. Skilled in patient intake, scheduling, insurance verification, and handling sensitive information with confidentiality. Proven ability to deliver excellent patient care while managing fast-paced front desk operations.
Overview
16
16
years of professional experience
Work History
Processing Associate
Columbia Insurance Group
Columbia, MO
01.2025 - Current
- Process insurance policy updates including cancellations, reinstatements, and endorsements
- Verify accuracy of policy information and maintain compliance standards
- Handle confidential client data with a high level of discretion
- Support workflow efficiency by resolving discrepancies and coordinating with internal teams
Patient Services Representative
University of Missouri
Columbia, MO
01.2022 - 01.2024
- Manage patient check-in/out, appointment scheduling, and demographic verification
- Assist patients with insurance verification, billing questions, and cost estimates
- Maintain HIPAA compliance when handling sensitive patient information
- Provide empathetic support while resolving patient concerns and service issues
- Ensure efficient front desk operations in a high-volume healthcare environment
Production Floor Manager
American Air Filter
Columbia, MO
11.2010 - 06.2022
- Led team operations, focusing on efficiency, quality, and safety
- Managed employee training, scheduling, and performance evaluations
- Strengthened problem-solving and leadership skills in a fast-paced environment
Education
Associate of Science - Health Services
Columbia College
Columbia, MO04-2025
Skills
- Patient Intake & Registration
- Scheduling
- Insurance Verification
- Medical Billing Support
- HIPAA Compliance
- Customer Service
- Electronic Health Records (EHR)
- Administrative Support
- Communication
- Problem Solving
- Time Management
Timeline
Processing Associate
Columbia Insurance Group
01.2025 - Current
Patient Services Representative
University of Missouri
01.2022 - 01.2024
Production Floor Manager
American Air Filter
11.2010 - 06.2022
Associate of Science - Health Services
Columbia College