Summary
Overview
Work History
Education
Skills
Timeline
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Natelee Huyser

Evansville,WY

Summary

Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. Managed the parts room and distribution of parts in a variety of setting, including warehouse departments. Maintained adequate supply of spare parts and regularly inspecting inventory levels.

Overview

6
6
years of professional experience

Work History

Service Advisor

Floyd's Trucking Center
Casper, WY
10.2023 - Current
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.

Parts Coordinator

Greiner Ford Lincoln
Casper, Wyoming
02.2020 - 10.2023
  • Analyzed monthly spending reports in order to identify areas where costs could be reduced.
  • Assisted customers with inquiries regarding availability, pricing, and delivery times for parts.
  • Compiled information related to part numbers, descriptions, suppliers into an electronic database.
  • Sorted incoming packages into proper storage locations within the warehouse.
  • Provided technical assistance to customers when necessary in the selection of appropriate parts for their needs.
  • Verified incoming shipments against purchase orders to ensure accuracy of delivery.
  • Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand.

Service Advisor

Travel America
Evansville, WY
08.2018 - 01.2023
  • Contacted customers about potential service upgrades, new services and account changes.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

High School Diploma -

Kelly Walsh High School
Casper, WY
05-2018

Skills

  • CRM Software
  • Clerical Support
  • Price Quoting
  • Customer Service
  • Service Recommendations
  • Documentation And Reporting
  • Repairs Scheduling
  • Technical Support
  • Mechanical Aptitude
  • Strong Work Ethic

Timeline

Service Advisor

Floyd's Trucking Center
10.2023 - Current

Parts Coordinator

Greiner Ford Lincoln
02.2020 - 10.2023

Service Advisor

Travel America
08.2018 - 01.2023

High School Diploma -

Kelly Walsh High School

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Natelee Huyser