Nathalia Alonso
Los Angeles
Summary
Dynamic hospitality professional with extensive experience at Encanto Restaurant, excelling in customer service and guest relations. Proven ability to enhance dining experiences through effective communication and problem-solving skills. Adept at managing seating arrangements and ensuring health and safety compliance, consistently fostering a welcoming atmosphere for all patrons.
Overview
12
12
years of professional experience
Work History
Host
Encanto Restaurant
San Jose, CA
11.2023 - 04.2025
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided excellent customer service by anticipating customer needs.
- Greeted guests and gathered information to seat groups or place on waitlist.
Server Assistant
Richmond Station
Toronto
01.2018 - 02.2019
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Set up tables and chairs for parties and large groups.
Receptionist Administrator
Casa Roble Hostel
Santiago De Chile, metropolitana
02.2013 - 08.2018
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Delegated work to staff, setting priorities and goals.
Education
Master of Arts - Arts
Universidad De Palermo
Buenos Aires11-2008
Bachelor of Arts - Arts
Universidad Arcis
Santiago De Chile11-2003
Skills
- Customer service
- Guest accommodation
- Communication skills
- Problem solving
- Seating arrangements
- Health and safety compliance
Affiliations
- Im a Weightlifter Athlete, I train every day and Compite in a Master championship.
Languages
Spanish
Native/ Bilingual
Portuguese
Elementary
English
Professional
Timeline
Host
Encanto Restaurant
11.2023 - 04.2025
Server Assistant
Richmond Station
01.2018 - 02.2019
Receptionist Administrator
Casa Roble Hostel
02.2013 - 08.2018
Master of Arts - Arts
Universidad De Palermo
Bachelor of Arts - Arts
Universidad Arcis
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