EXCEL
Nathalia Campana
Costumer Service And Pricing Desk
Newark,NJ
Summary
Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Costumer Service Associate
Super Fresh Market
Newark , New Jersey
04.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Pricing Associate
Super Fresh Market
Newark , New Jersey
03.2021 - Current
- Completed inventory accounts to keep records current and promote accurate ordering.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Received new stock and input values into computer system.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Updated merchandise pricing to match new values and special promotional rates.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Followed orders precisely for correct items, sizes and quantities.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Cashier Supervisor
Seabra's Market
Newark, NJ
03.2021 - 01.2022
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Costumer Service
Seabra's Market
Newark, NJ
03.2021 - 01.2022
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated employees on register use, merchandising, and customer service.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Pricing Associate
Seabra's Market
Newark, NJ
03.2021 - 01.2022
- Completed inventory accounts to keep records current and promote accurate ordering.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Received new stock and input values into computer system.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Education
High School Diploma -
Thomas Jefferson
Ecuador 09.2019 - 08.2020
COSMETOLOGY DIPLOMA - Cosmetology
Aprende Institute
Miami, FL 09.2023 - Current
Business Diploma - Business
Aprende Institute
Miami, FL 09.2023 - Current
Skills
Money handling abilities
Software
POWERPOINT
WORD
SAP KEYFOOD PRICING PROGRAM
SMS TECHNICAL SYSTEM
Timeline
COSMETOLOGY DIPLOMA - Cosmetology
Aprende Institute
09.2023 - Current
Business Diploma - Business
Aprende Institute
09.2023 - Current
Costumer Service Associate
Super Fresh Market
04.2022 - Current
Pricing Associate
Super Fresh Market
03.2021 - Current
Cashier Supervisor
Seabra's Market
03.2021 - 01.2022
Costumer Service
Seabra's Market
03.2021 - 01.2022
Pricing Associate
Seabra's Market
03.2021 - 01.2022
High School Diploma -
Thomas Jefferson
09.2019 - 08.2020
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