Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Victor Gonzalez Tellez

Miami,Florida

Summary

Adept in customer service and problem-solving, I enhanced customer satisfaction and streamlined sales processes at DECT Shop. Leveraging active listening and data entry skills, I successfully managed high-pressure situations and maintained accurate financial transactions, contributing to a positive and efficient work environment.

Overview

3
3
years of professional experience

Work History

Costumer Service

DECT Shop
07.2023 - Current
  • Supported sales initiatives by providing excellent customer service training sessions.
  • Consistently achieved high passenger satisfaction scores by delivering exceptional customer service.
  • Streamlined order processing for faster customer service and increased sales.
  • Implemented strategies to increase customer service satisfaction ratings.

Costumer Service, Cashier

Family's Business
06.2021 - 05.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

GED -

Miami Dade College
Miami, FL
07.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Money handling abilities

Timeline

Costumer Service

DECT Shop
07.2023 - Current

Costumer Service, Cashier

Family's Business
06.2021 - 05.2023

GED -

Miami Dade College

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Victor Gonzalez Tellez