Summary
Overview
Work History
Education
Skills
Timeline
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Nathalia Gil

Oxnard,CA

Summary

Proven track record in enhancing customer engagement and upselling at Spencer's Gifts, demonstrating exceptional teamwork and collaboration. Skilled in money handling and fluent in Spanish, I excel in creating positive customer experiences. My innovative inventory system boosted efficiency, showcasing my ability to drive results and foster a welcoming environment.

Overview

5
5
years of professional experience

Work History

Sales Associate / Temp Assistant Manager

Spencer's Gifts
Camarillo, CA
08.2023 - Current
  • Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
  • Collected payments and provided accurate change.
  • Unboxed new merchandise, and restocked shelves in appealing and organized arrangements to promote items.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
  • Handled returns and exchanges according to company policies.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Supervised daily operations, including scheduling shifts and assigning duties.
  • Operated cash registers accurately and efficiently during peak hours of business.
  • Managed daily store opening and closing operations.

Cashier

Waterdrops Express Car Wash
Camarillo, CA
07.2021 - 12.2023
  • Greeted customers and answered questions regarding services offered.
  • Provided information about additional services available at the car wash facility.
  • Guided vehicles onto the conveyor belt accurately and safely.
  • Operated car wash machinery, and monitored its functionality.
  • Managed customer complaints and provided satisfactory solutions.
  • Replenished supplies, and reported low inventory levels to management.
  • Organized supplies needed for each job, including soap, water hoses, brushes, and rags.
  • Maintained a clean, organized, and safe work environment.

Sales Associate /Customer Service Cashier

The Home Depot Inc
Camarillo, CA
09.2020 - 06.2021
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Answered customers' questions and provided information on store procedures or policies.
  • Assisted customers with locating merchandise within the store.

Sales Associate

Fine Living Liquidators
Oxnard, CA
11.2019 - 05.2020
  • Greeted customers to determine their wants or needs.
  • Collected payments and provided accurate change.
  • Answered incoming telephone calls to provide store, product, and service information.
  • Ticketed, arranged, and displayed merchandise to promote sales.
  • Assisted customers in selecting furniture pieces that fit their design preferences, budgets, and lifestyles.
  • Processed sales transactions accurately and efficiently at the point of sale.
  • Collaborated with the delivery team to schedule and confirm delivery dates and times.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

Education

High School Diploma -

Channel Islands High School
Oxnard, CA
06-2019

Skills

  • Upselling
  • Money handling
  • Promotional support
  • Teamwork and collaboration
  • Customer service
  • Customer engagement
  • Spanish speaker

Timeline

Sales Associate / Temp Assistant Manager

Spencer's Gifts
08.2023 - Current

Cashier

Waterdrops Express Car Wash
07.2021 - 12.2023

Sales Associate /Customer Service Cashier

The Home Depot Inc
09.2020 - 06.2021

Sales Associate

Fine Living Liquidators
11.2019 - 05.2020

High School Diploma -

Channel Islands High School

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Nathalia Gil