Nathalia Lopez Rocha
Woodbridge,VA
Summary
Hard working, motivated college student with interest in finance seeking internships in business related work fields to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
3
3
years of professional experience
Work History
Bank Teller
Apple Federal Credit Union
05.2024 - Current
- Maintains confidentiality of bank records, transactions and customer information
- Verifies customer signatures on documents and ensured accuracy of all paperwork before submitting for approval
- Educates customers about different types of banking services available at the branch
- Identifies suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately
- Processes deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
- Identifies customer financial needs, goals and objectives and offered appropriate financial products to suit needs
Server
Bahama Breeze
08.2022 - Current
- Provided excellent customer service to ensure satisfaction
- Ensured that each guest was served courteously, quickly, and efficiently
- Responded efficiently to guest inquiries and complaints in a professional manner
Cashier
Forever 21
04.2021 - 12.2021
- Accepted cash and credit card payments, issued receipts and provided change
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Provided excellent customer service while promoting loyalty programs to increase sales potential
Education
Some College (No Degree) - Business Administration
Northern Virginia Community College
Skills
- Customer Service
- Cash Handling
- Inventory Management
- Communication skills
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Apple Federal Credit Union
05.2024 - Current
Server
Bahama Breeze
08.2022 - Current
Cashier
Forever 21
04.2021 - 12.2021
Some College (No Degree) - Business Administration
Northern Virginia Community College
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