Nathalia Mansilla Sanchez
Civil Engineering Student
Katy,TX
Summary
Civil Engineering student seeking an internship in structural, construction, or environmental engineering. Offers hands-on planning and improving operations along with education in civil engineering principles and tools. Driven and dedicated work ethic with solid communication and leadership skills. Dedicated to use critical thinking and innovative design abilities to assist in developing successful projects.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Associate
Walgreeens
Katy, TX
02.2020 - 06.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls to answer questions about products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
Manager
Walgreens
Katy, TX
06.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Civil Engineering
Lonestar College / University of Houston
Houston, TX 08.2021 - Current
Skills
Staff Management
Strategic planning
Sales and marketing
Project Management
Decision-Making
Adaptability
Data Analysis
Mathematical calculations
Timeline
Associate of Science - Civil Engineering
Lonestar College / University of Houston
08.2021 - Current
Manager
Walgreens
06.2021 - Current
Customer Service Associate
Walgreeens
02.2020 - 06.2021