Nathalie Assarian
Streamwood,IL
Summary
Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Orsini Specialty Pharmacy
10.2020 - 01.2022
- Maintained confidentiality of patient data and condition to safeguard health information
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Upheld confidentiality requirements and regulatory compliance guidelines
- Delivered excellent patient experiences and direct care
- Followed up with doctors and nurses to obtain necessary information to complete patients' records
- Used Transnational software to post payments and record receipts
- Managed 50-100 incoming phone calls to resolve patient inquiries and refer calls to appropriate departments
- Upheld confidentiality requirements and regulatory compliance guidelines
Case Manager
Orsini Specialty Pharmacy
07.2020 - 10.2020
- Job duties include Inbound and outbound calls to patients to schedule refill orders
- Outbound calls to doctor offices to obtain new prescriptions or dose change requests
- Reporting excel spreadsheets of confidential patient data and patient cases in timely manner to manufacturer known as Zogo (Zomacton) support program
- Facilitate communication clearly and concisely between patient, manufacturer, and prescriber
- Served as point of contact for patient cases to manufacturer
- Process third party billing claims
- Entered and processed patients' prescriptions into internal system
- Collected co-payments or full payments from customers
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Resolved third-party billing, computer system and customer service issues.
- Established and maintained relationships with key stakeholders.
- Assisted with outreach and engagement services to engage clients and maintain working relationships.
- Manager over 50 patients for Zomacton therapy.
Patient Care Coordinator
Orsini Specialty Pharmacy
12.2019 - 07.2020
- Answer patient calls, emails and questions
- Confidentially manage patient accounts
- Schedule refills and new patient shipments
- Discuss insurance coverage and payment options with patients
- Answering inbound calls from manufacturers and doctor offices to assist with delivery time updates, process of insurance/ prior authorization concerns as well as eligibility for copay assistance programs
- Multi-task and operate out of multiple software’s such as HMS, Fastrack, Rx30, and Five9.
Customer service representative
Life Source Blood Services
05.2017 - 02.2018
- Assisting donors with questions or concerns regarding donating, reporting cholesterol screenings to donors, scheduling appointments, rescheduling appointments, updating donor records, inbound/outbound calling, reporting CSI's, answering general health related questions.
Sales Associate
T.J.Maxx
07.2013 - 04.2017
- Assisting customers with questions/concerns, managing jewelry department, managing dressing rooms, recovering sales floor, managing various departments amongst the store, stocking items.
Education
High School Diploma -
Lake View High School
Associates - General Studies
Wilbur Wright College
Skills
- Attention to detail
- Adaptability
- Leadership
- Empathic
- Database coordination
- Administrative supervision
- Proficient in
- Microsoft Office, Excel, Five9 cloud software, Fastrack software
Certification
Certified Pharmacy Technician (CPhT)
Timeline
Patient Care Coordinator
Orsini Specialty Pharmacy
10.2020 - 01.2022
Case Manager
Orsini Specialty Pharmacy
07.2020 - 10.2020
Patient Care Coordinator
Orsini Specialty Pharmacy
12.2019 - 07.2020
Customer service representative
Life Source Blood Services
05.2017 - 02.2018
Sales Associate
T.J.Maxx
07.2013 - 04.2017
High School Diploma -
Lake View High School
Associates - General Studies
Wilbur Wright College
Certified Pharmacy Technician (CPhT)
Similar Profiles
Janet RodriguezJanet Rodriguez
Patient Care Coordinator (PCC) at Orsini Specialty PharmacyPatient Care Coordinator (PCC) at Orsini Specialty Pharmacy
Hemangi ShahHemangi Shah
Prior Authorization Representative at Orsini Specialty PharmacyPrior Authorization Representative at Orsini Specialty Pharmacy
ANNMARIE MATUSHESKIANNMARIE MATUSHESKI
Specialty Pharmacy Account Representative at Orsini Specialty PharmacySpecialty Pharmacy Account Representative at Orsini Specialty Pharmacy