Overview
Work History
Education
Skills
Timeline
Generic

NATHALIE CASSEUS

HAUPPAUGE

Overview

22
22
years of professional experience

Work History

Branch Operations Lead

Chase
03.2016 - Current
  • Ensured integrity of cash dispense machines while managing correct vault cash levels efficiently.
  • Provided operational support to Associate Banker in client issue resolution roles.
  • Optimized teller schedules for enhanced service delivery effectiveness.
  • Performed monthly ATM and cash drawer audits according to established guidelines.
  • Maintained strict adherence to compliance standards through detailed audit log completion.
  • Prevented recurrence by implementing solutions post-AB loss investigations.
  • Facilitated team updates through morning huddles, enhancing service quality and client interaction.
  • Boosted morale by acknowledging contributions, nurturing a positive work environment.

Lead Teller

Capital One
03.2012 - 03.2016
  • In addition to customer transaction also perform daily operation/balancing of branch ATM’s and currency dispensers, implementation and monitoring of all branch operational policy and procedures
  • Process and control day to day operations, monitor the timely and proper processing and clearing of general ledger, reviews and follow up on management reports eg. vector 8, OD, audit and reconciliation of consignment item and general ledger ticket. Mentor new hires.

Biller

Better living now
03.2004 - 02.2007
  • Responsible for patient file including answering patient inquiries, third party billing, payment posting and collection.
  • Specialized in Medicare and Medicaid Billing. Used resources like wb md, fastrack and epaces to maintain accuracy of patient file. Worked with different department to coordinate the shipping of medical product to the patient.

Education

Medical billing Certification - undefined

Brandford Hall Career Institute
Bohemia, NY
12.2004

Skills

  • Microsoft Office proficiency
  • Licensed New York State notary

Timeline

Branch Operations Lead

Chase
03.2016 - Current

Lead Teller

Capital One
03.2012 - 03.2016

Biller

Better living now
03.2004 - 02.2007

Medical billing Certification - undefined

Brandford Hall Career Institute

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NATHALIE CASSEUS