Nathalie Contreras
Summary
Customer Service Specialist with five years of experience in exceeding customer service expectations and resolving inquiries efficiently. Proficient in time management, communication, and ensuring accurate inventory and sales reports. Demonstrates strong critical thinking skills, and I’m always eager to learn new skills and improve my performance.
Overview
5
5
years of professional experience
Work History
Cashier
El Paisa Cocina Mexicana
08.2020 - Current
- I provide friendly and efficient service to customers, handle cash transactions, and assist with food preparation and delivery.
- With the help of my team, we have increased customer satisfaction and loyalty, as well as the restaurant’s online presence and reviews.
- I use my bilingual skills in English and Spanish to communicate with diverse clientele and staff.
- Trained new cashiers on register procedures and customer service standards.
- Processed customer transactions efficiently at a busy retail environment.
Host
Muchacho
09.2024 - 12.2024
- Greeted and welcomed guests in a friendly, professional manner, ensuring a positive first impression of the restaurant.
- Managed reservations and waitlists, effectively coordinating guest flow to optimize seating and minimize wait times.
- Provided accurate wait time estimates and communicated seating arrangements to guests, maintaining a calm and efficient atmosphere during busy hours.
- Managed phone calls and provided information about menu and specials effectively.
Sales Associate
Burlington
07.2024 - 10.2024
- Establish personal connections with customers, exceeding customer service expectations.
- Cash handling and financial report.
- Handling customers’ inquiries, answering questions and resolving problems in a timely manner.
- Processed sales transactions using point-of-sale systems.
Education
Bachelors - Marketing
Tarleton State University
Stephenville, TX05-2027
Associate of Arts - Marketing
Tarrant County College
Hurst, TX07-2025
High School Diploma -
Grapevine High School
Grapevine, TX05-2021
Skills
- Money Management
- Customer Service
- Sales
- Communication
- Bilingual
- Refunds and exchanges
- Financial reporting
- Time management skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Host
Muchacho
09.2024 - 12.2024
Sales Associate
Burlington
07.2024 - 10.2024
Cashier
El Paisa Cocina Mexicana
08.2020 - Current
Bachelors - Marketing
Tarleton State University
Associate of Arts - Marketing
Tarrant County College
High School Diploma -
Grapevine High School
Similar Profiles
Tilbe ArslanTilbe Arslan
Restaurant Server at El Melvin Cocina MexicanaRestaurant Server at El Melvin Cocina Mexicana
Brooke BurgessBrooke Burgess
Waitress Trainer at Frescos Cocina MexicanaWaitress Trainer at Frescos Cocina Mexicana
MELANIE HAYDUMELANIE HAYDU
Bartender at Meximodo Cocina Mexicana & Tequila BarBartender at Meximodo Cocina Mexicana & Tequila Bar
Brooke BretzmanBrooke Bretzman
Cashier at Sam's ClubCashier at Sam's Club
Andrew CrossAndrew Cross
Cashier at Vons Grocery StoreCashier at Vons Grocery Store