Summary
Overview
Work History
Education
Skills
Timeline
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Nathalie Fay

Monroe

Summary

Dynamic optician with proven success at Ballard Optical, enhancing sales through expert communication and patient-focused service. Skilled in VSP billing and RX troubleshooting. My ability to multitask efficiently and address patient needs has consistently driven positive outcomes in optical care.

Overview

3
3
years of professional experience

Work History

Optician

Ballard Optical
10.2023 - 06.2025
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.

Apprentice Optician

Your Eyes, LLC
06.2022 - 09.2023
  • Read and filled prescriptions for eyeglasses and contact lenses.
  • Assisted patients in selecting appropriate contact lens solutions, providing education on safe usage and proper storage techniques.
  • Strengthened customer relationships through timely communication about order status updates and appointment reminders.
  • Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.

Social Media Manager

Freelance/Various Clients
06.2022 - Current
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.

Education

Certificate - Optical Training

VSP UUniversity
Online
08-2022

Certificate - Opticianry

Laramy K Optician Training
Online
06-2022

Associate of Arts - Screenwriting

Community College of Aurora
Aurora, CO
05-2019

Skills

  • VSP Billing & Eyefinity
  • Crystal PM & Exam Writer
  • Optomap & Pretesting
  • Spectera, Davis, & Availity
  • Frame Inventory Management
  • Trial framing & RX troubleshooting
  • Attuned to Patient Needs
  • Efficient Multitasking
  • Excellent communication
  • Phone Ettiquete

Timeline

Optician

Ballard Optical
10.2023 - 06.2025

Apprentice Optician

Your Eyes, LLC
06.2022 - 09.2023

Social Media Manager

Freelance/Various Clients
06.2022 - Current

Certificate - Optical Training

VSP UUniversity

Certificate - Opticianry

Laramy K Optician Training

Associate of Arts - Screenwriting

Community College of Aurora

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