Nathalie Guzmán González

My job here is to serve the client in whatever they need. I can take your food orders both in the front and at the window. I also help take customer orders outside in the gentlest way. I also help in the potato season contributing that the customer enjoys some delicious and fresh potatoes.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Analyzed customer data to identify trends and anticipate customer needs.
• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
• Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
• Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
• Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
• Reduced employee turnover by developing comprehensive employee engagement program.
• Enhanced operational efficiency, implementing new software tools across departments.
• Led cross-functional team to launch new product line, meeting all project milestones.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

My job in this job was to distribute merchandise to the different departments of the store and stock them in the corresponding place. In the case of the food department, I had to organize by late dates until the most updated. I also helped in the online delivery department where my job was to take food that the customer ordered online and take it to his car in the store parking lot. Perform an important task

• Consistently met productivity goals, completing assigned tasks within required timeframes.
• Facilitated training sessions for new associates, sharing best practices to ensure consistent quality across the team.
• Improved team collaboration by effectively communicating with coworkers and supervisors.
• Provided excellent customer service, resolving concerns promptly and professionally.
• Enhanced customer satisfaction by providing efficient and accurate inventory management.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.