Nathalie Lopez
Houston,TX
Summary
Dedicated front desk receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
1
1
year of professional experience
Work History
Server
Lupe tortilla
- As a server, your primary responsibility is to provide excellent customer service to guests while taking and delivering food and beverage orders
- Some specific duties and responsibilities may include: N/A
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Marshalls
- As a cashier, your primary responsibility is to process transactions accurately and efficiently while providing excellent customer service
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Assistant Caregiver
Lone Star Living
- Providing care and assistance to residents of a retirement home or assisted living facility
- Offered companionship to patients by actively listening to their stories and participating in shared interests or hobbies.
- Promoted proper nutrition by preparing healthy meals according to individual dietary needs and preferences.
- Assisted in maintaining a safe and clean environment for patients, ensuring a comfortable and pleasant atmosphere.
Cashier
Checkers
- As a cashier, your primary responsibility is to process transactions accurately and efficiently while providing excellent customer service
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Hotel Front Desk
Westin Galleria
07.2023 - Current
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
High school diploma -
Yes Prep Brays Oaks
Houston, TX06.2022
Associate degree -
Houston Community College
Houston, TXSkills
- Teamwork
- Fast learner
- Adaptability
- Customer service
- Communication skills
- Strong Work Ethic
- Hospitality service expertise
- Relationship Management
Languages
English
Spanish
Full Professional
Timeline
Hotel Front Desk
Westin Galleria
07.2023 - Current
Server
Lupe tortilla
Cashier
Marshalls
Assistant Caregiver
Lone Star Living
Cashier
Checkers
High school diploma -
Yes Prep Brays Oaks
Associate degree -
Houston Community College
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