Nathalie Morton
Pensacola,FL
Summary
Compassionate Certified Medication Technician with a proven track record at Homestead Assisted Living, skilled in patient care and safety management. Enhanced medication administration efficiency and reduced errors through diligent monitoring and communication. Adept at fostering strong relationships with residents, ensuring their comfort and wellbeing while adhering to HIPAA compliance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Certified Medication Technician
Homestead Assisted Living
02.2024 - 07.2025
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
- Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.
Resident Care Assistant
Homestead Assisted Living
02.2024 - 07.2025
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Increased resident independence by aiding with mobility exercises and daily activities.
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Assisted residents in managing medications, ensuring proper dosages and adherence to schedules.
- Promoted a safe living environment by promptly addressing potential hazards and reporting concerns to supervisors.
Lead Care Manager
Sunrise Senior Living
04.2018 - 10.2021
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Promoted a safe living environment through regular safety checks, maintenance requests, and incident reporting.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Deli Associate/Bakery Supervisor
Winn Dixie
08.2014 - 04.2017
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Greeted customers, answered questions and provided great customer experiences.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Continuously monitored consumer trends within the baked goods industry adjusting product offerings accordingly.
- Assisted customers with special requests, fostering strong relationships and repeat business opportunities.
Cashier
Kohl's
05.2012 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Concierge
Sunrise Senior Living
09.2010 - 02.2012
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Bakery Clerk/Cake Decorator
Publix
04.1993 - 2003
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
Education
GED -
Spanish River High School
Boca Raton, FL06-1992
Skills
- Customer service
- Care coordination
- Medication administration
- Healthcare regulations
- Pharmacy knowledge
- Sanitation procedures
- Operations management
- Food handling safety
- Patient care
- Time management
Certification
- CMT - Certified Medication Technician
- CPCT/A - Patient Care Technician/Assistant
Timeline
Certified Medication Technician
Homestead Assisted Living
02.2024 - 07.2025
Resident Care Assistant
Homestead Assisted Living
02.2024 - 07.2025
Lead Care Manager
Sunrise Senior Living
04.2018 - 10.2021
Deli Associate/Bakery Supervisor
Winn Dixie
08.2014 - 04.2017
Cashier
Kohl's
05.2012 - 06.2013
Concierge
Sunrise Senior Living
09.2010 - 02.2012
Bakery Clerk/Cake Decorator
Publix
04.1993 - 2003
GED -
Spanish River High School
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