Nathalie Ontiveros
Bakersfield,CA
Summary
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Accelerated Urgent Care
Bakersfield, CA
06.2025 - Current
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Processed patient intake forms, ensuring accuracy and compliance with healthcare regulations.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Maintained electronic health records, ensuring up-to-date information for clinical staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Call Center Representative
BPC Ink
Bakersfield, CA
03.2023 - 03.2025
- Resolved customer inquiries efficiently through multiple communication channels.
- Assisted in training new team members on call handling procedures..
- Managed escalated issues with professionalism and empathy, ensuring customer satisfaction.
- Provided feedback on common customer concerns to enhance product knowledge resources.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team to improve response times and service quality.
Education
Associate of Science - Political Science
Bakersfield College
Bakersfield, CA12-2029
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Microsoft office
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Medical Receptionist
Accelerated Urgent Care
06.2025 - Current
Call Center Representative
BPC Ink
03.2023 - 03.2025
Associate of Science - Political Science
Bakersfield College