Nathalie Proche'
Frisco,TX
Summary
Innovative and service driven professional with a proven track record of client satisfaction in venue sourcing, organizing, and managing events, budget management, negotiating agreements, coordinating transportation, maintaining vendor relations and office management.
Overview
14
14
years of professional experience
Work History
Catering Sales Manager
Atrium Hospitality
01.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Contributed to team's attainment of record-breaking goal of $1.9 million in 2023, surpassing the target by 106%.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Overseen preparation and management of event budgets to deliver at or below projected costs.
- Sell, plan, organize, detail, service and manage catering events (e.g., Guest rooms, menus, set-up, run of show, etc.)
- Negotiate meetings/functions, rooms, rates, and all related client needs
- Complete, review, and distribute Banquet Event Orders (BEOs) and Resumes
- Liaison between clients, vendors, and hotel staff to ensure all needs and activities are in line with client's expectations and ensures the property operates efficiently
- Monitor guest room blocks and blocked event space to ensure group is meeting their contractual obligations
- Initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms
Catering & Convention Services Coordinator
Omni Frisco Hotels & Resorts
08.2021 - 12.2022
- Plan, organize and manage in-house details for small group and convention booking (e.g., Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements
- Responsible for management and planning of meetings/conventions and related activities
- Coordinated schedules and timelines for events.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Managed over 65 event logistics and operations in 9 months.
- Managed administrative logistics of events planning, event booking, and event promotions
Sales Coordinator
Infinix
10.2016 - 04.2020
- Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Analyze sales statistics gathered by staff to determine and monitor the preferences of customers
- Coordinate Sales Campaigns
- Formulate, develop, and design CRM for company’s operation.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Conference Service Coordinator
Intercontinental Hotel Dallas
08.2015 - 10.2016
- Prepared and customized event contracts as requested, while ensuring customer satisfaction with provided services and sourced facilities.
- Assisted in budget preparation and delivered progress reports as part of team responsibilities.
- Managed marketing and event branding projects, overseeing annual budgets exceeding $50,000.
- Coordinate appointments, visits, and calendar events; manage event finances; finalize conference details; oversee attendee registration, scheduling, on-site duties, and speaker/attendee needs; and manage sponsor deliveries and on-site satisfaction.
Front Office MOD
Intercontinental
01.2012 - 01.2015
- Ensured exceptional customer service by monitoring employee performance.
- Delegated departmental duties as required to optimize operations.
- Assisted in maintaining hotel policies and procedures for smooth functioning.
- Distributed and reconciled end-of-day productivity reports for accuracy.
- Motivated employees to deliver outstanding service through encouragement.
- Managed hotel cleanliness and organization to uphold standards.
- Handled guest complaints and issues promptly, while greeting all guests warmly and courteously.
MOD, Night Auditor
Country Inn & Suites
10.2010 - 08.2012
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Education
Associate of Applied Science - Hospitality And Food Services Management
Collin College
Frisco, Texas, United States05.2022
High School Diploma -
John Ehret Senior High School
Marrero, Louisiana , United States05.1995
Skills
- Equipment maintenance
- Event Coordination
- Sales Team Development
- Marketing knowledge
- Staff Training and Development
- Sales Strategy Implementation
- Sales initiatives
- Travel logistics
- Contract Negotiation
- Corporate event expertise
- Marketing campaign development
- Computer Software experience: Salesforce, Delphi, Opera, Micros, Microsoft- Excel, Publisher, Outlook, Power Point, Access, Word
Affiliations
- International Administrative Assistant Professional (IAAP)
- Texas/Louisiana Branch Member & Director Assistant
- Branch Director, Plano, TX Chapter (2018-2021)
- Collin College BOSS Advisory Board
- Board member (2019-Present)
References
Referrals Upon Request
Timeline
Catering Sales Manager
Atrium Hospitality
01.2023 - Current
Catering & Convention Services Coordinator
Omni Frisco Hotels & Resorts
08.2021 - 12.2022
Sales Coordinator
Infinix
10.2016 - 04.2020
Conference Service Coordinator
Intercontinental Hotel Dallas
08.2015 - 10.2016
Front Office MOD
Intercontinental
01.2012 - 01.2015
MOD, Night Auditor
Country Inn & Suites
10.2010 - 08.2012
Associate of Applied Science - Hospitality And Food Services Management
Collin College
High School Diploma -
John Ehret Senior High School
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