Hi, I’m
Nathalie Serrano
Fort Myers,Florida
Summary
Dynamic professional with experience, excelling in operations coordination and customer service. Proven ability to enhance delivery efficiency and resolve conflicts through effective communication and critical thinking. Adept at maintaining accurate records and fostering strong relationships, ensuring smooth operations and high client satisfaction.
Overview
11
years of professional experience
Work History
Charter School's U.S.A.Fort Myers
Instructional Aide
07.2023 - Current
Job overview
- Facilitated individual and group activities to reinforce student learning outcomes.
- Monitored student behavior to maintain a positive, inclusive classroom environment.
- Collaborated with teachers on lesson plans to improve instructional effectiveness.
- Created an engaging, student-centered classroom that encouraged active participation.
- Established strong relationships with students, parents, and stakeholders for enhanced support.
- Implemented classroom rules promoting respect and safety among all students.
- Utilized technology to increase student engagement and enhance learning outcomes.
- Maintained accurate records of attendance, grades, and progress reports for each student.
C.H. RobinsonMiami
Operations Coordinator
04.2014 - 06.2023
Job overview
- Managed and coordinated transportation logistics to enhance delivery efficiency for clients.
- Collaborated with carriers to ensure timely and effective goods delivery.
- Handled customer inquiries while providing exceptional service to resolve issues.
- Monitored service metrics, identified improvement areas, and implemented corrective actions.
- Prepared and reviewed insurance-claim forms for accuracy and completeness.
- Addressed customer inquiries regarding coverage and terms to expedite claims processing.
- Communicated effectively across teams to resolve customer issues and improve satisfaction.
- Ensured smooth operations through strong organizational skills and effective communication.
Education
Hialeah Miami-Lakes Senior High
High School Diploma
Skills
- Operations coordination
- Record keeping
- Conflict resolution
- Customer service and support
- Critical thinking
- Adaptability and problem solving
- Organizational skills
- Transportation logistics
- Effective communication
- Time management
References
References available upon request
Languages
- English
- Spanish
Accomplishments
- Outstanding amount of growth during the 2023-2024 school year.
References
References available upon request.
Timeline
Instructional Aide
Charter School's U.S.A.
07.2023 - Current
Operations Coordinator
C.H. Robinson
04.2014 - 06.2023
Hialeah Miami-Lakes Senior High
High School Diploma
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