Nathalie Vernon
Gretna,LA
Summary
Knowledgeable Case Management with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Teacher
Jefferson Parish School Board
10.2022 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Process Server
EZ Messenger
05.2017 - Current
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
Case Processing Analyst
State Of Louisiana, Department Of Children, Family Services
06.2016 - 04.2017
- Supported compliance efforts by staying up-to-date on relevant regulations, policies, and industry trends affecting case management processes.
- Fostered a positive work environment by consistently demonstrating professionalism, respect, and empathy towards colleagues and clients alike.
- Maintained strict confidentiality, ensuring sensitive information was handled securely and appropriately at all times.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Assisted clients in navigating eligibility requirements to access needed benefits.
- Responded to inquiries from clients to ensure understanding of program guidelines.
- Facilitated timely processing of applications, maintaining efficient workflow.
- Conducted interviews with applicants for accurate assessment of financial situations.
- Verified documentation to support accurate eligibility determinations.
- Ensured compliance with regulations through diligent review of case files.
- Analyzed financial data from applicants to determine program eligibility.
Support Specialist
Jefferson Parish District Attorney's Office
08.2009 - 06.2016
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Enhanced child support enforcement processes by implementing effective case management strategies.
- Developed customized payment plans for delinquent payers, increasing compliance rates and reducing arrears balances.
- Utilized advanced research techniques to gather pertinent information from various sources, improving case outcomes.
- Attended professional development workshops to stay current on policies and procedures within the child support enforcement field.
- Provided ongoing support to clients throughout the enforcement process, addressing concerns and advocating for their best interests when necessary.
- Monitored ongoing cases closely for changes in payer circumstances that may affect existing support agreements or require modifications.
- Educated clients about their rights and responsibilities within the child support system, empowering them to make informed decisions about their cases.
Education
Bachelor of Arts - Paralegal Studies
Tulane University
New Orleans, LA05-2017
Associate of Arts - Applied Studies
Tulane University
New Orleans, LA05-2016
Timeline
Teacher
Jefferson Parish School Board
10.2022 - Current
Process Server
EZ Messenger
05.2017 - Current
Case Processing Analyst
State Of Louisiana, Department Of Children, Family Services
06.2016 - 04.2017
Support Specialist
Jefferson Parish District Attorney's Office
08.2009 - 06.2016
Bachelor of Arts - Paralegal Studies
Tulane University
Associate of Arts - Applied Studies
Tulane University
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