Nathalie White
St Louis,Missouri
Summary
Reliable customer service professional with 4+ years of experience in merchandising and car wash operations, known for punctuality, teamwork, and strong problem-solving. Skilled in customer support, product knowledge, and maintaining smooth, organized service.
Overview
5
5
years of professional experience
Work History
Merchandiser
Waterway Carwash
01.2025 - Current
- Coordinate with team members to support daily merchandising and store readiness.
- Manage inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Assist customers by locating products and answering questions.
- Complete efficient store resets to prepare store for special promotions and seasonal updates.
Senior Customer Service Associate
Waterway Carwash
09.2022 - Current
- Lead customer interactions, explain wash packages, and recommend membership options based on vehicle needs.
- Train new associates on service and safety standards, customer engagement, sales procedures, and daily opening and closing procedures.
- Greet customers and listen closely to problems described to determine solutions.
- Maintain a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborate with team members to develop and implement strategies for improving overall customer experience.
- Promote a culture of continuous improvement within the team by regularly soliciting feedback from coworkers on best practices for enhancing performance and leading CSA meetings.
- Develop and maintain strong relationships with customers to foster repeat business.
Line Associate
Waterway Carwash
09.2021 - 09.2022
- Guided vehicles through wash tunnel and maintained smooth traffic flow.
- Inspected vehicles for loose items and communicated safety concerns before wash entry.
- Supported teammates during busy periods to maintain fast, consistent service.
- Cleaned vehicle interiors and exteriors, removing dirt, and debris for customer-ready presentation.
- Provided exceptional customer service by addressing specific concerns or requests during the cleaning process.
Education
High School Diploma -
Ladue Horton Watkins
St Louis, MO2023
Skills
- Customer service
- Product knowledge
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Adaptability and flexibility
- Active listener
- Customer engagement
- Reliable and punctual
Accomplishments
- Earned "Employee of the Year" award for unit 08 in 2023
- Assisted in opening the Richmond Heights location in 2024
Timeline
Merchandiser
Waterway Carwash
01.2025 - Current
Senior Customer Service Associate
Waterway Carwash
09.2022 - Current
Line Associate
Waterway Carwash
09.2021 - 09.2022
High School Diploma -
Ladue Horton Watkins